Einstein Bros. Bagels

3.8
631 reviews
Smoky brisket and melty cheddar breakfast sandwich layered with egg and chipotle cream on a toasted jalapeño-cheddar bagel—fresh, bold, and crave-worthy

About

Bagel ShopBakeryBreakfast RestaurantCoffee ShopCafeEinstein Bros. Bagels
Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Einstein Bros. Bagels
556 East 1300 South, Orem, UT
84097, United States

Hours

Reviews

3.8
631 reviews
5 stars
307
4 stars
122
3 stars
53
2 stars
57
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, even when the store was not busy.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor service and unprofessional behavior.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, impacting the overall experience.

Food Quality

While some customers enjoyed the food, there were complaints about portion sizes and food preparation quality.
  • EE
    Ed Tapia (Ed)
    2 days ago
    1.0
    I genuinely like bagels and I like Einstein Bros, however, I’ve just about had it with this location. It has been three times now that I order ahead, wait a couple of minutes past pickup time and head inside to get my order only to be ignored. On every occasion, people on the line ordering inside the restaurant are being prioritized unless I get an employee’s attention. This time even after getting their attention I was ignored, even though the whole purpose of ordering ahead is to have my order ready for pickup, which it was, just sitting behind the employee while I sat there and waited for her to care. I try to be very polite and patient to employees. I don’t interrupt their interactions, and I get their attention without causing disruptions. I stand to the side to avoid taking up space, and I smile to ensure I appear warm and friendly. This is the only place where employees have treated me with such disrespect multiple times. Edit: I understand management is poor at this location, an employee is not entirely to blame for poor customer service if their manager can’t train them to be that. The responsibility falls on leadership to make sure customers are receiving good service.
  • BH
    Burt Harvey
    6 days ago
    2.0
    What the hell is going on with on with Einstein's? Both this location and the Provo location have broken equipment and staff that just don't seem to care or pay attention. I had to ask for my drink cup, ask for chips and ask for ice for my fountain drink because their ice dispenser is broken. The sandwich so far is fine, but I shouldn't have to go ask for every piece of my order. If you know your ice machine is broken, how about you ask if someone would like ice for their drink?
  • AO
    Aaron Oustrich
    Jan 1, 2026
    5.0
    A little slow sometimes not terribly so
  • CB
    Christina Baisch
    Dec 15, 2025
    4.0
    Arrived 2 hours after opening. Many of the flavors were not available.
  • SM
    Simon McFarland
    Dec 13, 2025
    5.0
    Super friendly and helpful staff, and incredibly fast delivery time! We sat down and tried to make some origami with our receipt and the order was ready before we could finish.

Frequently Asked Questions About Einstein Bros. Bagels

What are the operating hours of Einstein Bros. Bagels in Orem, UT?

Einstein Bros. Bagels is open daily from 6:00 AM to 2:00 PM. On December 24th, it operates from 7:00 AM to 1:00 PM, and it is closed on December 25th each year.

Where is the Einstein Bros. Bagels located in Orem?

It is located at 556 East 1300 South, Orem, UT 84097, USA.