Chipotle Mexican Grill

3.4
1116 reviews
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Business Details

715 E University Pkwy, Orem, UT
84097, United States
(801) 225-4364
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle University Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
715 E University Pkwy, Orem, UT
84097, United States

Hours

Reviews

3.4
1,116 reviews
5 stars
471
4 stars
195
3 stars
90
2 stars
76
1 star
284

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, with many employees displaying unprofessional attitudes and a lack of attentiveness.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes, leading to dissatisfaction among customers who felt they were not receiving value for their money.

Food Freshness

Feedback on food quality was mixed; while some praised freshness, others complained about undercooked rice and unappetizing ingredients.

Cleanliness

Several customers noted that the restaurant was not well-maintained, with dirty tables and unclean dining areas being a common concern.

Employee Attitude

Many reviews indicated that staff members often seemed unhappy or indifferent, negatively impacting the overall customer experience.
  • SD
    Sarah Deakin
    Nov 15, 2025
    5.0
    This review is mainly for Chase - the best employee who works at this location hands down. He has now made my husband & I’s orders twice - his portions are by far the best & he ensures that he is putting all the right things on. He is also just kind & personable which is not always found with fast food employees. You’re the man, Chase! 🌯
  • MS
    McKinley Shinkle
    Oct 31, 2025
    1.0
    Horrible service lol and my burrito was wet and had guacamole all over the outside, nobody working here cares
  • CR
    Chandon Rees
    Oct 29, 2025
    5.0
    I dont know what the bad reviews are about, this is the best Chipotle in the Valley. I literally drive passed 3 other ones to come to this one. They DO NOT skimp on food, EVEN ON ONLINE ORDERS. Its always consistent and you get more for your money than any other location ive been to. 10/10
  • EC
    Elijah Corless
    Oct 28, 2025
    5.0
    The late night crew was the absolute best. So accommodating and didn’t roll their eyes at us when we walked in. “We’re here for you, bro!!” That’s what I’m talking about!!! Patronize this location!!!
  • JS
    J. Scott Smith
    Oct 17, 2025
    5.0
    Always great fresh food!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at University Mall?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill University Mall located?

It is located at 715 E University Pkwy, Orem, UT 84097, United States.