Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.6
430 reviews
5 stars
200
4 stars
76
3 stars
35
2 stars
36
1 star
83
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and errors with their delivery orders, often receiving incorrect items or experiencing extremely long wait times.
Customer Service
Feedback highlighted inconsistent customer service, with some staff being friendly and helpful, while others displayed rude or unprofessional behavior.
Order Accuracy
Many reviews mentioned frequent mistakes with orders, including missing items and incorrect sandwich preparations.
Food Quality
While the food itself received praise for taste, there were complaints about portion sizes and pricing, with some customers feeling it was not worth the cost.
Speed of Service
Contrary to the brand's promise of 'freaky fast' service, many customers experienced slow service, especially during peak hours.
- AJalex johnsonDec 30, 20251.0I don't know what part of add chicken to an order can be missed but thanks for stealing my money and not giving chicken.
- JWJusten WatersDec 28, 20251.0I love Jimmy John's, but I will never eat there again. We went to the 12th street location and the woman at the drive through was so rude, impatient, and snide we'll never eat at any jimmy johns again.
- MZMC Zombieslayer2020Dec 21, 20251.0The workers there are not friendly I wait about forever to get my food
- MLMike L.Dec 12, 20251.0The food here is great, but the delivery is an absolute joke and management clearly does not care. This is the sixth time my order has been delivered to the business across the street instead of my house, despite clear delivery instructions that describe my home and state that it is a house. I tip well and have repeatedly spoken with the manager, who assures me it “won’t happen again,” yet nothing changes and the same mistake keeps happening. Every time this happens, the manager confirms my address and delivery notes are correct, and sure enough the order still ends up at the auto body shop across the street. That shop looks nothing like a house, so there is no excuse for confusing the two, especially when the notes spell it out. At this point it is obvious that management has done nothing to fix the problem or train the delivery staff. If the drivers cannot tell the difference between a home and a business or use a basic maps app, they should not be delivering food, period.
- JJJenniDec 11, 20252.0I placed an order over the phone, they didn't ask my name so when I picked up they were " confused" my biggest complaint is the gargantuan sub sandwich ( I ordered the 16 ') is supposed to come with SALAMI, CAPOCOLLO, TURKEY, ROAST BEEF, HAM & PROVOLONE onion, lettuce, tomato, mayo, oil & vinegar, & oregano-basil ( this is from their website) I have no onion, very little tomato and lettuce, so much mayo that when I take a bite the mayo squirts out everywhere. I'm sad to say I miss the lettuce and tomato. See attached picture 🥺