Arby's

3.8
1224 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
275 E. 12th Street, Ogden, UT
84404, United States

Hours

Reviews

3.8
1,224 reviews
5 stars
478
4 stars
338
3 stars
198
2 stars
66
1 star
144

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff while others reported rude or inattentive service.

Food Quality

Many customers complained about cold or poorly prepared food, with several noting inconsistencies in the quality of items like fries and sandwiches.

Wait Times

Numerous reviews highlighted long wait times in both drive-thru and in-store, often exacerbated by understaffing.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poor food handling.

Order Accuracy

Several customers experienced issues with incorrect orders or missing items, leading to dissatisfaction.
  • LJ
    Lynn Jensen
    Dec 19, 2025
    5.0
    Good food.
  • RC
    Rick Critchlow
    Dec 9, 2025
    4.0
    the service was great the place was very clean food was very good but they need to turn on some heat we ate there and it was so cold we could not enjoy our meal we left and took the rest of our meal home the employee looked like they were cold also not inviting to guest to eat and enjoy the meal TOO COLD
  • MW
    Megan Walsh
    Dec 5, 2025
    1.0
    Wouldn’t even take my order when I pulled up to the drive three waiting five minutes and left after he said one minute
  • AB
    Amanda Brann
    Nov 10, 2025
    5.0
    Amazing experience here, they're very friendly and helpful. I saw them help another customer who had a problem with her order and they were very respectful and professional in their assistance. Would definitely come back next time I'm in the neighborhood.
  • SE
    Santana Escobar
    Nov 3, 2025
    1.0
    I visited the Odgen 12th street location Sunday night (11/2/2025) about 10:15 p.m. before going I looked up the store hours and I believe it said 1am but when I check again it stated 11am. While waiting for my order I looked for the store hours and it said closing atb11pm. I generally do not visit a fast food restaurant within the last hour of closing simply due to the food quality and customer service. The people closing usually have an attitude and act irritated from your visit.The women who took my order on Sunday night seemed irritated that I was there, which made me feel very unwelcome. I was very polite because I fear my food might be tampered with for simply ordering food before closing. I ordered 2 #1 combo meals. One medium, the other large. I received both medium and one of the fries was dumped which isn't a big deal but the fries were so cold and only a few were actually curly fries, as they were the "bottom of the barrel" scraps. I have had fries before that you could tell were old, but these were by far the worst quality I have ever gotten. The amount of fries given wasn't even enough to fill both medium sized orders, which made me believe the dumped fries were to create an illusion it was a full order. I paid the full amount for a combo meal but got day old donut discounted quality food. It honesty tasted like the fries were left out in room temperature overnight. The sandwich wasn't bad. When the lady handed me my bag of food, I asked for Arby's sauce and she kinda sucked her teeth and sighed and didn't say anything. I hate visiting fast food restaurants within the last hour of closing for this exact reason. I went for the curly fries and they weren't even curly fries. They were hard cold broken pieces of what was once curly fries.