Jimmy John's

3.5
261 reviews

About

Sandwich Restaurant

Location

Jimmy John's
738 W Blue Vista Ln, Midvale, UT
84047, United States

Hours

Reviews

3.5
261 reviews
5 stars
116
4 stars
37
3 stars
33
2 stars
24
1 star
51

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong items.

Service Speed

Numerous reviews highlighted slow service and long wait times, contradicting the brand's 'freaky fast' promise.

Food Quality

While some customers praised the sandwiches, others noted issues with portion sizes and freshness, particularly soggy bread.

Customer Service

Mixed feedback on customer service; some employees were noted for being friendly and helpful, while others were described as rude or inattentive.
  • KA
    Kim Ash
    Jan 5, 2026
    3.0
    The service was great. They are friendly and helpful! The restaurant was clean. My food was fresh and hot. Just okay, nothing to brag about! I feel they could add more meat to it. This shrinkfaltion is real.
  • JM
    Jessica Marie
    Nov 24, 2025
    2.0
    Not much meat on your sandwiches unless you order extra. Normally, I don't take time to leave reviews, but after years of saying out loud, "not much meat on these," and the sandwich I just received tonight, I had to. I ordered a basic, premade sandwich from the options and the only thing I asked for was added cherry peppers and extra mayo. I got no cherry peppers and extra mustard? Ew. First meal I'd eaten for the day after working a 9 hour physical shift. I was the only customer there. No excuse.
  • KD
    Kira Denison
    Oct 29, 2025
    2.0
    Why is it that everytime I stop here they load my sandwich with mayo 😐 I got the #5 which specifically says no mayo on the board and I said no sauce! I despise mayo and it ruins my whole sandwich. Please pay better attention.
  • AT
    Angela Trujillo
    Oct 29, 2025
    5.0
    Best sandwich when you're in the mood.
  • AJ
    Autumn Johnson
    Oct 11, 2025
    1.0
    There was a whole glove in my dad’s sandwich! I wish we wouldn’t taken a photo but we were so grossed out we threw it away right after showing it to staff. At first they said it was just lettuce but then he pulled the entire glove out and they apologized and made us a new sandwich. Horrifying. They were polite in making a new one but the fillings in the rest of the sandwich were incredibly lacking.