Arby's

3.8
551 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7121 S Bingham Junction, Midvale, UT
84047, United States

Hours

Reviews

3.8
551 reviews
5 stars
231
4 stars
147
3 stars
67
2 stars
34
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, with some waiting over 20 minutes for their orders.

Food Quality

There were numerous complaints about food quality, including items being overcooked, cold, or missing components from orders.

Customer Service

While some customers praised the friendliness of the staff, others reported issues with order accuracy and communication, particularly in the drive-thru.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, with some customers noting it as one of the cleanest locations they have visited.

Inconsistent Experience

Customer experiences varied widely, with some expressing satisfaction and loyalty while others vowed not to return due to poor service or food quality.
  • JM
    Jakob McCullough
    Dec 2, 2025
    1.0
    They take forever to get your food but the food is good
  • DD
    Dustin
    Nov 29, 2025
    1.0
    Not sure if they are under staffed or what, I have been sitting in the drive thru for 20 minutes, absolutely horrible, I hope the food tastes fresh.
  • MM
    Melanie Martinez
    Nov 23, 2025
    2.0
    Ordered French dip drive up they forgot the Aujus! Contacted corporate no reply Half assed customer service !
  • MD
    Misty Dotson
    Nov 18, 2025
    1.0
    I have always loved Arby’s. I have loved through all of its stages and whatever’s. I’ve live near this location for 10 years and I’ve never had an issue or complaints. i even defend Arby’s when my kids talk crap about how it sucks. Haven’t been in awhile and I’m i gotta be honest…..I just had the worst experience here and I really don’t know if I’ll ever go back. Let’s start with the service. I just spent almost 20 mins in the drive through, waiting for my food while there no other patrons in the establishment or in front of or behind me in the drive through. Which is crazy cuz i ordered everything off the value menu…..which is mostly sliders (more on the sliders in a second). I ordered 3 buffalo chx Sliders, 2 ranch chicken wraps (more on these too!) a Mac & cheese and a large fry with nacho cheese sauce. Once i finally got my bag….there were no fries or nacho cheese who i paid extra and separately for. Again……there are no other patrons or orders going on at that time. After 20 mins of waiting for them to make my five 1.5 bites items. When I walked inside the manager/shift lead was sitting on his ass asking the others why my food took so long. Kid at the window was nice enough… Now let’s talk about the food. I ordered off the value menu. MY BAD BRO!!!!! Never again. Every single item we ordered was HORRIBLE! The size of their sliders has gone down significantly….which is crazy (again) cuz it was a 3 bite sandwich to begin with. Now it’s about 1.5 bites. They we’re the sloppiest excuse for food I’ve ever seen. We could barely get it out of the wrapper without them falling apart. The wraps 😂😂😂😂😂😂 also 1.5 bites of chicken with about 2 bites of nothing but lettuce. 3.5 bites of food all together and they have the audacity to offer these at a whopping $4 a pop. The quality of their chicken strips/nuggets is terrible. I felt like i was eating some kind of fake chicken that was probably created in a factory and never had a head. I don’t know who the owner is and i don’t want a reply with a link asking me to explain all this again. You’re taking people’s hungry peoples hard earned money for some of the most low quality food I’ve ever had.
  • JP
    Jake Pehrson
    Oct 12, 2025
    1.0
    This is the worst food I have ever got at an Arby's. Both fries we over cooked. Crunchy to the point of being uneatable. Chicken Cordon Bleu was also so overcooked it wasn't good. The new meat bite things were cold. We ordered Turnover that we didn't get because they were out (they did credit us)