Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers generally praised the burgers and shakes, noting they were flavorful and well-prepared, though some mentioned issues with greasiness and inconsistency.
Service Speed
Many reviews highlighted slow service and long wait times, often attributed to being understaffed, which frustrated several customers.
Customer Service
While some staff were commended for their friendliness and helpfulness, others received criticism for poor service and lack of attentiveness.
Cleanliness
Several customers reported cleanliness issues, including dirty tables and overflowing trash, which detracted from their dining experience.
Management Changes
Feedback indicated a decline in quality and service after a change in management, with some customers expressing disappointment in the new policies and practices.
BC
Bill Curtis
2 days ago
2.0
29 minutes to get my food. I paid at 7:11 pm finally got my food at 7:40 p.m. and it was not busy either.
BB
Bryan Bucio
Dec 31, 2025
3.0
Been here a handful of time over the past few months really wanting to give this place a shot as i've heard alot good things about Smashburger. Over the course of 4 different visits i've found the following.
Burgers are always over salted- Could be a preference thing, but me and 3 other thought the same.
Staff is relatively unfriendly, not sure if this is because they are having a bad day/days or?
The highlights,
Their Nashville chicken is good, Buns across the board are always soft and that is a big bonus. Fries and sides are well seasoned and crispy. Food is always Hot and fresh so that has not been a concern, seems made to order which is also a big plus.
Always families dining in which is a bonus for dine in atmosphere.
Also prices are relatively higher than competitors.
MM
Melanie
Dec 30, 2025
2.0
TLDR: Service issues, long wait times, not worth visiting
There needs to be a major overhaul in how food is ordered, prepped, and delivered. It’s just not possible for one person to take orders, make shakes, and deliver food. This causes major back up in terms of order pick up and food delivery.
We were scheduled for 6:30 pm and now it’s almost 7 pm. I don’t have much confidence we will get it anytime soon. There is tons of food sitting in the warmer, lines to order, and no service to customers.
This is no fault of the employee, he’s trying his best.
This place has delicious food but I would rather go somewhere else because it’s managed better.
Save yourself an unpleasant trip and just go somewhere else for a decent burger.
RR
Rusty (Rusty)
Dec 28, 2025
5.0
I love this Smash Burger.
Great service and as always really good burgers and fries. Try the "Smash Sauce" with your fries.
CC
Carter Cordingley
Dec 13, 2025
1.0
For being named SmashBurger and not serving Smash style hamburger I have to give 1 star. The meat patties are thick and no maillard reaction on the meat. It was dry and bland, and way to much condiments where the first bit was just sauce.
The employee where very nice. And helpful when the order did come our wrong the first time.
What type of food does Smashburger in Lehi specialize in?
Smashburger in Lehi specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger in Lehi?
Smashburger in Lehi is open from 10:00 AM to 9:00 PM Monday through Wednesday and Sunday, and from 10:00 AM to 10:00 PM on Thursday, Friday, and Saturday.
Does Smashburger offer delivery service?
Yes, Smashburger offers delivery service with hours generally from 10:30 AM to 8:30 PM on most days, extended to 9:30 PM on Thursday through Saturday.
Can I order Smashburger's menu online or via an app?
Yes, you can order Smashburger's menu online through their website or via the Smashburger app available on the Apple App Store.
Is Smashburger wheelchair accessible and family-friendly?
Yes, Smashburger has wheelchair accessible entrance, parking, seating, and restrooms. It also welcomes families and provides high chairs and a children's menu.
Does Smashburger serve alcoholic beverages?
Yes, Smashburger serves beer and alcohol, but does not serve liquor, wine, cocktails, or have a bar onsite.
Is there seating available at Smashburger in Lehi?
Yes, Smashburger offers dine-in seating but does not have outdoor, rooftop seating or fireplaces.
What nearby restaurants can I visit before or after dining at Smashburger?
Nearby restaurants include Cubby's (American burger restaurant), Costa Vida (Mexican fast food), J.Dawgs (American fast food), Pizza Studio, JINYA Ramen Bar (Japanese/Chinese), and Popeyes Louisiana Kitchen for Cajun and Creole cuisine.
Are there other fast food or burger options near Smashburger in Lehi?
Yes, close by are fast food and burger options such as Arby's, Del Taco, and Cubby's offering a variety of American fast food and burger selections.
What services are available nearby Smashburger for banking or financial needs?
Near Smashburger, you can find Bank of America ATM, Bank of America Financial Center, insurance agencies like Innova Insurance and Z&Z Insurance Group, and financial services including Hale Financial Group and Capstone Partners - Utah.