Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lehi,UT, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,112 reviews
5 stars
579
4 stars
272
3 stars
110
2 stars
63
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service, with specific mentions of staff members going above and beyond to ensure a positive experience.
Food Quality
Feedback on food quality was mixed; while some enjoyed the freshness and flavor, others reported issues with dryness and lack of seasoning.
Order Accuracy
Several reviews highlighted problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
The restaurant was frequently noted for its cleanliness, with many customers appreciating the well-maintained environment.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices and perceived value, feeling that the quality did not match the cost.
- KHKahiki HansenDec 22, 20251.0The food was delivered, but the drink I paid extra for was not. The delivery driver (David) did not reply to any of my texts or call. When I called the restaurant, the "manager" Laura (if she was telling the truth) said it was between me and the driver, instead of making a simple $3.29 refund for the drink and putting the customer first. Guess I made a donation. We've never ordered from this restaurant but based off the mediocre food and poor customer service, it will be our last time.
- JHJacob HewitsonDec 15, 20255.0Service is always really great here. Even when I’ve had issues with my order, they’re always quick to fix it. The food is also really good, and you get a good amount of food for what you pay for.
- AAAchandler801Dec 11, 20252.0Food sucks. 15 dollars for the driest, tiny chicken breast and wing. No lie, there was no meat on the wing at all: nothing. Sides are okay but small too. Service is good at least
- MMMaya MathisDec 8, 20255.0The original pollo bowl is my go-to, and it’s always super fresh here! Chicken is always great, the veggies are at the peak of freshness, it’s just so good! The employees in the drive thru are kind and friendly, and the service is pretty quick from what I’ve seen. El Pollo Loco is so slept on in UT and definitely deserves more love!❤️
- APAlma PeralesOct 30, 20251.0Los empleados del turno de la tarde no som amables, y se esconden para no dar respuesta.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Lehi, UT?
El Pollo Loco in Lehi is open from 10:00 AM to 10:00 PM from Monday to Saturday. On Sundays, it is open briefly from 7:00 AM to 7:30 AM.
Does El Pollo Loco in Lehi offer delivery services?
Yes, El Pollo Loco in Lehi offers delivery services to its customers.
Can customers order food online from El Pollo Loco in Lehi?
Yes, customers can order food online through the El Pollo Loco app or directly from their online menu and order pages.
What types of payment are accepted at El Pollo Loco in Lehi?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Does El Pollo Loco in Lehi provide catering services?
Yes, catering services are available at El Pollo Loco in Lehi.
Is there a drive-through option available at El Pollo Loco in Lehi?
Yes, El Pollo Loco in Lehi offers a drive-through service for customer convenience.
Where is El Pollo Loco located in Lehi, UT?
It is located at 88 N 1200 E, Lehi, UT 84043, USA.
What nearby places can customers visit before or after dining at El Pollo Loco?
Customers might enjoy nearby places like Nothing Bundt Cakes for desserts, Buffalo Wild Wings for American cuisine and wings, or Little India Fine Dining for Indian dishes.
Are there convenient electronics or phone stores near El Pollo Loco?
Yes, nearby you can find Verizon stores and Xfinity for electronics, mobile phones, and internet services.
What leisure or wellness places are near El Pollo Loco where customers can relax or have treatments?
Nearby, customers can visit Lux Nail Bar for beauty and spa services, Sabina's Eyebrow Threading for beauty treatments, or Nails & Spa for spa services.