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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kearns, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6173 South Cougar Lane for the ultimate SONIC experience!
Hello,
On March 7th around 11:50 PM, I placed an online order and received French toast sticks. After I drove off and parked to eat, I realized there was no syrup in the bag.
I went back through the drive-thru and asked for syrup. At first there was no response, so I said hello again. The employee then told me that he had already given it to me. I explained that I had zero syrup in my bag and simply asked if I could get one. He then said he would have to charge me for it.
I told him I never received syrup in the first place and had no reason to lie about something like that. Eventually he asked me to pull around and came outside to give me one. I mentioned that it shouldn’t have been that difficult just to get a syrup packet, and he said he wasn’t arguing with me.
Honestly, I don’t think anyone should have to argue with an employee over a syrup packet they never received. I come to this location regularly, usually once or twice a week, and I’ve never had an interaction like this before.
I would appreciate it if someone from management could reach out to me regarding this situation.
Thank you
DM
Danielle Maynard
Feb 28, 2026
1.0
The food is okay. But the worst part of this location is that they take FOREVER to bring food out. We ordered some shakes and it said that they would be ready at 8:49. We went in there 10 mins later and had to say something. Horrible service
JK
Jeffrey Kay
Jan 26, 2026
5.0
Ordered in the app. To save money. Went to the sonic on 9000 s redwood rd. The app. Had my strawberry shake for 4.79, went up to the board and the same strawberry shake was 5.79, went up to the order board and the exact same shake was 6.79. Lesson learned, order from the app. To get the best price.
SD
Saint Dávila
Jan 23, 2026
5.0
This place is always delicious and the staff are super sweet and nice. Try the Cooney chili dog with raw onions
SG
sj gear
Jan 16, 2026
1.0
Was just there from 8am to 815am and no one was there just workers in the drive thru person said hold on he was busy had me sitting in drive thru 15 mins and when I said really at 815 he said im busy but no one was threw service sucks going to McDonald's for breakfast now terrible service
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