Jimmy John's

Reviews

• RW

  RoseMary Wall

  Jan 2, 2026
  1.0
  My husband called ahead and contacted the Layton location because the Kaysville store did not answer. Since I am pregnant, I cannot safely eat deli meat unless it is heated first. This was not a request to change or customize the sandwich recipe in any way. It was simply a pregnancy-related safety request. The Layton staff was incredibly kind and explained that all Jimmy John’s locations are able to heat deli meat and that it is a very simple accommodation. Because of this, they told us there was no need to drive to Layton and that we could just go to the Kaysville location since we were already nearby. While my husband was in the Smith’s parking lot, he decided to stop by the Kaysville store despite them not answering the phone. When he went in, he was immediately met with aggression and rudeness from the employee. She refused the request without any explanation and repeatedly told him to either order or leave. He tried to speak with the manager because of how unprofessional the interaction was, but the response remained dismissive. He eventually left because he no longer felt welcome. He then called the Layton location again to double check and they reassured us that this accommodation is allowed, easy, and commonly done. We went to Layton, where the staff was phenomenal, welcoming, and handled everything with care and professionalism. To be clear, if the Kaysville location truly could not accommodate this request, we would have completely understood. However, it was very apparent that they simply did not want to do so. I would also expect a corporate location to prioritize the safety of its guests, especially when the request is directly related to pregnancy safety and requires such a simple fix. For a prominent, family-oriented area, this location was not family friendly at all. If they were unable to accommodate, the situation could have been handled far more professionally with a simple explanation. I have already reached out to corporate and will be advising others not to visit this location.
• CJ

  Cari Jorgensen

  Nov 18, 2025
  5.0
  I love the happy workers and the AMAZING food! 5 out of 5 stars every time!
• ZV

  Zac Verhoef

  Oct 17, 2025
  5.0
  Jimmy johns always has good sandwiches. This location is nice, new, and clean.
• MM

  Maddie

  Oct 2, 2025
  1.0
  It was a chilly October afternoon when I moseyed into what appeared to be a fine Jimmy John’s establishment…boy was I wrong. The door says this store is a training location so I assumed the highest of quality service was about to be presented to me, but I am left thinking that sign actually meant everyone in this store was still in training. I am usually a simple gal to please, and all I wanted was a toasted sandwich to warm up my belly. I go to the counter and order my favorite sandwich…#1 the Pepe, no mayo, only to be rudely informed they won’t toast my sandwich because it’s not a favorite? ITS MY FAVORITE?! and when I asked why, I was replied with a blank stare. The boy working the counter looked at me as if he was toasted himself..I decide to just let it go, and when I finally received my cold Pepe I was shocked when it still had mayo on it!! By the time I made this discovery it was far too late to go back and have it corrected. Needless to say, I am beyond disappointed with this Jimmy John’s and they need more training on their customer service and sandwich toasting skills.
• ME

  Max Effort

  Aug 14, 2025
  5.0
  You really should be eating here. I got the Gargantuan and I’m still full 2 days later lol. Amazing people with smiles, music pumping, teamwork and a fresh high quality sandwich. Jimmy’s Johns!! Never disappoints…..