Wendy's

2.6
1212 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5592 West 13400 South, Herriman, UT
84096, United States

Hours

Reviews

2.6
1,212 reviews
5 stars
257
4 stars
169
3 stars
157
2 stars
111
1 star
518

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 20-30 minutes for their orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

Several customers complained about cold, stale, or improperly cooked food, with some items being inedible.

Staff Professionalism

Numerous reviews mentioned unprofessional behavior from staff, including language barriers and lack of urgency.

Management Issues

Customers expressed concerns about poor management and staffing, suggesting a need for better oversight and training.
  • SB
    Sean Brown
    Nov 14, 2025
    1.0
    Where do I even start I called and they ignored me then when they did finally pick up they pretended they don’t hear me and hung up then I called again and they were like sorry we’re closed it’s 11:00 it says 1 am, the food I’m sure was messed with from the looks of it when we got it and they basically just threw it at me I understand it’s late and everyone would like to go home but ITS YOUR JOB this was horrible I can’t even explain I was in a pinch late night trying to grab food cuz I got off late as well it’s ridiculous this place gone here before and they just close things down when they don’t feel like working whoever the General Manager of the store is should be ashamed
  • JB
    Javain Bradford
    Nov 12, 2025
    1.0
    Only person in line but still waited a decent minute for my food. I figured with the wait, at least the food would come out warm or fresh but nope. Fries were cold, even though we specifically asked for them to be crispy. The burger patty was cold to the touch, and the cheese wasn’t even melted. Honestly disappointing. I guess this is what I should’ve expected from a 2.6 star restaurant. I really hope management starts reading these reviews and puts some effort into improving quality and service. Being the only customer, I expected at least warm food
  • FB
    Ferdie Burdeos
    Oct 30, 2025
    1.0
    For the store in Herriman, their system always have problems scanning offers with their apps. It almost seems like they really dom’t want to honor offers or deals from their app. Sometimes i do encounter cashiers that doesn’t speak english at all. Hard to communicate.3
  • CP
    Colin Parker
    Oct 26, 2025
    1.0
    I got a spicy chicken sandwich in a combo with no tomato I received extra tomato on my sandwich and that wasn't all I received and uncooked chicken Patty I found out after the first bite it was still pink all the way through and bleeding I'm so disgusted I knew something wasn't right when it was chewy this was awful and I won't be back Corporate need to intervene for this location to be successful i won't be back anytime soon
  • EW
    Emmalee Woffinden
    Oct 21, 2025
    1.0
    I was super disappointed! Made the mistake of going to this location for dinner waited 20 minuets for someone to take my order and when it finally came my turn the girl (Daniela) didn’t even speak English! Because of the lack of understanding she messed up our order three different times. Talked to other customer’s and they were dealing with the same thing! Also come to find out a group of teen boys came in asking for a free meals cuz they was poor AND SHE GAVE THEM FREE MEALS! While waiting for my order, the other customers and I were all clumped by the counter cuz she didn’t ask for any of our names so none of us knew whose order was who’s. And when they were confirming orders they only spoke Spanish so none of us knew what was going on it didn’t help that we specifically asked for dine in and they threw everyone’s order in a bag and that the orders kept getting messed up. Finally got to sit down and eat our food and they start singing loudly to their personal music in the back so me and my family couldn’t even sit down and enjoy each other. SO DISAPPOINTED! SO UNPROFESSIONAL!

Frequently Asked Questions About Wendy's

Is Herriman Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.