McDonald's

3.2
1822 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5018 West 13400 South, Herriman, UT
84096, United States

Hours

Reviews

3.2
1,822 reviews
5 stars
560
4 stars
342
3 stars
298
2 stars
174
1 star
448

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor customer service, including rude staff and incorrect orders.

Food Quality

Many reviews mentioned consistently cold, stale, or improperly prepared food items.

Cleanliness

Customers expressed dissatisfaction with the cleanliness of the dining area and overall environment.

Order Accuracy

Frequent complaints about missing items and incorrect orders were noted, leading to frustration among patrons.

Speed of Service

While some customers appreciated quick service, many others experienced long wait times and delays.
  • AA
    Abby
    Jan 2, 2026
    4.0
    I come to this McDonald's all the time! The staff are very friendly and helpful, and get the food out quick. (When it's not busy) One of my concerns is the sanitation of everything. Whenever I go inside, there are wrappers and crumbs everywhere. I saw a janitor inside the building surrounded by things to be cleaned, and he was on his phone. This made me feel like my food may have been somewhere that was not sanitized or even partially cleaned. I went to breakfast with my friends at 9 in the morning and there was trash everywhere. It looked as if the place wasn't cleaned the night before. Another thing is that the self serving soda machine is not there. It had been there for all the 9 years I have lived here, but the past two ish years it just hasn't been there. Other than that I enjoy coming here with my friends, but I definitely will not be coming as often.
  • KS
    Kardys Sanchez
    Dec 31, 2025
    1.0
    It was really disappointing because normally you get a well-made sundae. I stopped by the drive-thru to grab something for dinner, and the girl who handed me my bag almost dropped it, like she was upset or having a bad day. After a few minutes eating in my car, I decided to order a sundae before heading home. When I got to the window, she handed me a cup with barely any ice cream in it. It honestly felt rushed and careless, and it was a big disappointment compared to what I usually receive.
  • WW
    Wendy
    Dec 20, 2025
    2.0
    Did you know? No more self service soda fountain. You have to give the cashier your cup for them to take in the back and refill
  • LT
    Lisa T
    Dec 18, 2025
    1.0
    Alejandra is terrible at customer service. She talks back every time you try and place an order. She has a terrible attitude.
  • TD
    Tyce DeLange
    Dec 17, 2025
    1.0
    Absolutely no care taken of the lobby. Messed were everywhere, no table tents were returned, and overall a very unsanitary, gross environment. And I know sometimes when it’s busy it can be hard to keep up but when I was in here there were 3 customers. All with their food. Step up your game guys I used to love this location. Service was nice but please clean up where customers eat.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's in Herriman, UT?

The dine-in hours are from 6:00 AM to 11:00 PM every day of the week.

Does McDonald's in Herriman offer drive-thru service and what are its hours?

Yes, there is a drive-thru available from 5:00 AM to 2:00 AM daily.