Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous reviews highlighted poor customer service, including rude staff and long wait times, leading to frustration among customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poorly prepared food, contributing to dissatisfaction.
Speed of Service
Consistently slow service times were noted, with customers experiencing long waits in the drive-thru and for food preparation.
Food Quality
While some customers enjoyed the food, there were frequent complaints about cold or poorly made items, impacting overall satisfaction.
Management Issues
Several reviews pointed to inadequate management and staffing, suggesting a need for better training and organization.
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Steve Zaccardi
Feb 12, 2026
1.0
Still not sure why Chickfl, In and Out, Jersey Mikes can hire good employees, but Arby’s, KFC, Popeyes can’t figure it out. I love Arby’s food but the customer service is the worst. Got a beef and cheddar and they gave me a sandwich with no cheddar. I am dumb enough and keep going back, not anymore.
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Evyn Conrad
Jan 19, 2026
1.0
There soda taste like gross water, even got it without ice. But it was super diluted.
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R B
Jan 4, 2026
1.0
So frustrating when you order a French dip sandwich and there is no French dip:-( people say “why don’t you check your order?” I shouldn’t have to!! Especially at the drive up, there are others waiting!! Very frustrating!! They had time to feed the dog ahead of us but no French dip sauce:-( We pulled forward to wait for our food and the gentleman who brought it out was very kind:-)
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Aaron Fyffe
Dec 26, 2025
3.0
Despite this location being at one of the busy I-15 exits, it has consistently been some of the slowest service times I have ever had at Arbys.
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Sarah Smith
Dec 21, 2025
1.0
horrible experience everytime I try to order a chicken bacon Swiss with no sauce or vegetables... they get it wrong and when ask to remake it the line cook yells at me for customizing the order and gets made he has to remake it, it's your job to get it right the first time not yell at the customer. I've been a line cook before and saying it's my fault you can't read is ridiculous, lost my business. get a better cook with a better attitude