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Dairy Queen Grill & Chill

3.3
(268 reviews)

Business Details

5245 W 9600 N, Elwood, UT
84337-8715, United States
(435) 291-4885
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
5245 W 9600 N, Elwood, UT
84337-8715, United States

Hours

Reviews

3.3
268 reviews
5 stars
113
4 stars
33
3 stars
22
2 stars
21
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including untrained staff, long wait times, and rude interactions.

Food Quality

Many customers reported inconsistent food quality, with complaints about cold, poorly prepared meals and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and sticky counters, impacting the overall dining experience.

Pricing Issues

Customers expressed dissatisfaction with high prices for food and additional charges for condiments, leading to perceptions of poor value.
  • KR
    Kimberly Rivard
    3 days ago
    2.0
    Dairy Queen food was pretty typical. However, it took almost half an hour to get my food. It was fairly busy, but nobody seemed to have any sense of urgency.
  • R5
    riley 5.9
    6 days ago
    1.0
    I don’t know who recently took this Dairy Queen over in like the last six months but it Has gone downhill so bad. The food sucks, that shakes suck ( if they even get your order right). It’s just all around garbage. Don’t even waste your time just pass this Elwood exit and go to the next one.
  • AM
    Alexis McDonald
    Feb 22, 2026
    1.0
    I’m a passerby I truck drive and I came here to get a hot meal . I sat at the register for about 6 minutes waiting to be acknowledged then I got my order taken and it took about 28 minutes for my flamethrower chicken strip basket . I ordered before anyone else came in and drive thru was consistently getting their food . When I got my food the hottest thing in the box was the gravy. I’ve worked fast food before and this was trash . No customer service , and a long wait for cold food . Unacceptable.
  • MC
    Melinda Capps
    Feb 22, 2026
    1.0
    Stopped for a quick bite on the way to Idaho. The others in our caravan went inside and were served right away. Apparently they do not take orders from the drive through when their are customers inside. I waiting 30 minutes in the drivethough and the other people in our party were long gone before we even got our food.
  • JB
    Jaden Baugh
    Feb 15, 2026
    1.0
    2 people working waited 40 plus min for ice cream will not be going back terrible service

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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