Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.3
268 reviews
5 stars
113
4 stars
33
3 stars
22
2 stars
21
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including untrained staff, long wait times, and rude interactions.
Food Quality
Many customers reported inconsistent food quality, with complaints about cold, poorly prepared meals and missing items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and sticky counters, impacting the overall dining experience.
Pricing Issues
Customers expressed dissatisfaction with high prices for food and additional charges for condiments, leading to perceptions of poor value.
KR
Kimberly Rivard
3 days ago
2.0
Dairy Queen food was pretty typical. However, it took almost half an hour to get my food. It was fairly busy, but nobody seemed to have any sense of urgency.
R5
riley 5.9
6 days ago
1.0
I don’t know who recently took this Dairy Queen over in like the last six months but it Has gone downhill so bad. The food sucks, that shakes suck ( if they even get your order right). It’s just all around garbage. Don’t even waste your time just pass this Elwood exit and go to the next one.
AM
Alexis McDonald
Feb 22, 2026
1.0
I’m a passerby I truck drive and I came here to get a hot meal . I sat at the register for about 6 minutes waiting to be acknowledged then I got my order taken and it took about 28 minutes for my flamethrower chicken strip basket . I ordered before anyone else came in and drive thru was consistently getting their food . When I got my food the hottest thing in the box was the gravy. I’ve worked fast food before and this was trash . No customer service , and a long wait for cold food . Unacceptable.
MC
Melinda Capps
Feb 22, 2026
1.0
Stopped for a quick bite on the way to Idaho. The others in our caravan went inside and were served right away. Apparently they do not take orders from the drive through when their are customers inside. I waiting 30 minutes in the drivethough and the other people in our party were long gone before we even got our food.
JB
Jaden Baugh
Feb 15, 2026
1.0
2 people working waited 40 plus min for ice cream will not be going back terrible service
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Certified March 01, 2026Yext Knowledge Graph
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