Papa Johns Pizza

Reviews

• BW

  Brian Willis

  Nov 3, 2025
  1.0
  I ordered last week on Halloween. I knew it would be busy so I ordered an hour and a half before I wanted it delivered. I called to see if they could actually move it up half an hour and the girl told me no because that was too late notice. Sure, fine that works, I will keep it at 5pm then. I asked her if she felt like they were too busy and if it would come on time or if I should cancel, and she convinced me it would be on time or shortly after and even told me they were trying to get things out early so that they wouldn't be behind. I tracked it on their app and still not convinced so around 4:30 I called because it had not been started yet and they assured me it would be there within 5-10 min of the time. It did not leave their store until 10 minutes after the scheduled time and did not show up at my house until it was 25 minutes late. I called a little frustrated, we were trying to leave and eat prior and now we are 25 minutes behind schedule. The manager was extremely rude to me, he went off on me about how they have had 170 orders and repeated this multiple times. And I get that it was busy which is why I ordered so early. I do not believe that any customer should be treated and yelled at on the phone the way I was. I will not be coming back to this location purely on the fact that they could not deliver on the time they promised, the manager is irate and that they did not seem to care at all and simply said at least you got your pizza. My only option from them was to have a driver come back and pick up the order for a refund, which we had already left the house and I was not waiting for him to come back just for the refund.
• GP

  Glenn Pearson

  Oct 25, 2025
  1.0
  Went online to make a order with a gift card I recently acquired, online said I was not able to use the gift card and I needed to call the store. I called the store, which ended up being the call center. The call center could not combine a gift card with a debit or credit card. It had to be one or the other. So they transferred me to the store. The store can you use the gift card and another card, but there are no specials available when calling the store. So I lose out on saving about $16 so I can use the gift card, which almost wipes out the entire gift card. I love Papa John's generally but this is absolutely ridiculous. Needless to say I did not order any pizza tonight and probably won't in the future from Papa John's.
• CG

  Cypress Grella

  Oct 16, 2025
  5.0
  They do it better
• IB

  Isaac Benge

  Oct 14, 2025
  4.0
  They haven't betrayed us yet. Yet! The food has been good. Has been generally fast on weekends when you'd expect longer waits. Careful turning out of the lot
• TE

  Tylynn Evans

  Oct 13, 2025
  4.0
  We placed an order with our local Papa John’s and were told several times that our pizza was “in the oven” and would be ready in about 10 more minutes. After waiting around 30 minutes, we overheard that our order had actually been delivered to another house by mistake. They said they would remake it, but another 45 minutes went by — and two hours after ordering, we still didn’t have our food. Eventually, the manager came over and asked why we were still waiting when all orders had supposedly been completed. I explained the situation and how frustrating it was to be repeatedly told it was almost done when it clearly wasn’t. He immediately apologized, refunded our order, made us larger pizzas free of charge, and even threw in a few extras to make up for the mistake. While the experience itself was incredibly frustrating and took up my entire night, I do appreciate that the manager took responsibility and did what he could to make things right. What started as a one-star experience ended up as a three-star thanks to his effort.

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