Dairy Queen Grill & Chill

Reviews

• MM

  Mandie

  Jan 4, 2026
  1.0
  WORST DAIRY QUEEN IN THE USA! Make sure you have a minimum of 25 minutes if you pull up to the drive-through window ice cream is runny you can’t turn a blizzard upside down ever! . They apologize for being busy, but you’re looking around and go who where? The owner needs to make changes ASAP as you can see the other reviews are very similar no idea how they can run a business like this my first review but seems to be the same situation every time
• WC

  Walter Clyne

  Jan 1, 2026
  1.0
  Terrible service time and time again. Wont be going back. Can't be making any money with inefficient labor / management. Sad business in the community
• ND

  Nathan Davis

  Jan 1, 2026
  1.0
  Constantly understaffed, they work orders out of order, leaving food to sit while you wait. Order a simple thing and you should expect a 25 to 30 minute wait while you watch your food sit on the counter because they are making ice cream cones ordered 3 orders after you
• SJ

  Samuel James

  Dec 20, 2025
  1.0
  This location is HORRIBLE. If you want to wait 45 minutes for “fast food” this is the way to go. Our food was cold and we asked for our money back after waiting 30 minites and then we just didn’t see the worker again for 20 more minutes and then he gave us cold food… horrible service, horrible food, won’t be coming back. Save your money.
• LD

  Lauren Disner

  Dec 13, 2025
  1.0
  I took my family to this DQ location because we had coupons and my kids were excited to enjoy a night out. We arrived at 8:10pm and stood waiting at the counter until 8:19pm before we were called up to have our order taken even though there were no customers ahead of us waiting to order. When I presented the coupons, I was told we were not allowed to use more than one coupon per group despite the fact that these coupons were for different items and we offered to pay for each item separately. When my son said we were allowed to use more than one coupon per group before, the cashier decided to try using the coupons, and they were all accepted. We placed our order (#59) and my oldest daughter placed another order immediately after us (#60). We stood waiting for our order from 8:20pm until 8:48pm before we were given our food. Yes, they gave us our ice creams before that, which also meant that my kids were cold and tired from standing and waiting while consuming ice cream before their actual dinner arrived. When order #59 was brought out, we checked it and it appeared we had the correct order. We then proceeded to wait for the rest of my daughter’s order (#60) until 9:02pm when the cashier seemed confused about why we were still waiting. I explained that we were still waiting on the chicken strips for my daughter’s order only to realize they had never charged us and that order was not started. The cashier offered to charge us for them and get it started, and I declined and told her it was because I was not willing to wait for another 40 minutes for a chicken strips basket. I let her know I would be putting a negative review online because this is not the first time we have had a very poor experience at this DQ location. She argued that they had asked for another employee to help them during the time we were waiting. When I said that that did not matter, she interrupted me and said it did though because they were trying to get help. I explained that I was not mad at her, but that I wanted her to understand that it was not acceptable to have customers waiting this long, and then I thanked her for listening. I gave my daughter my meal so she would have dinner and later realized that the fries were soggy and undercooked. No one wanted to eat them. Additionally, I observed the following: - It appeared only two employees were present when we arrived, which was clearly not enough. - Customers at the drive thru were served more efficiently than customers in-store. - The employees were not always visibly engaged in their work, and there were multiple times we and other parties waiting wondered out loud where they went. - The cashier did not repeat back our orders to confirm they were correct. If she had we would have caught the error of missing the chicken strips basket. - At no time did anyone apologize for the long wait. - We observed the employees removing food from bags and getting it started, indicating that they were not prepared to serve quickly and were just barely getting ingredients out of storage. - DoorDash orders were filled before in-person orders. - Multiple groups of people left after waiting in line to place an order for excessive amounts of time. - Other customers asked if the DQ was still open because they didn’t see employees present for an extended period of time. I have loved DQ since I was a kid, and this is not consistent with my past experiences at other locations. It is consistent with previous experiences at this location, and I will be going to another location from now on. The least the employees could have done would have been to apologize and communicate with us about their process, or to have someone working who knows how to take feedback from customers and not argue with them.

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