Dairy Queen Grill & Chill

Reviews

• JF

  Jason Fortie

  2 days ago
  5.0
  Hear me out here. I was ready to give this place a one star review like lots of others on here. Every time I went there they took like 30 minutes to make a darn ice cream. The staff all moved with lethargic apathy. There would be 6 customers all standing waiting for their order, and they would have 2 people at the counter, not taking any orders, just staring blankly ahead like cattle, while one sole person was in the kitchen making all the food alone, in a manner reminiscent of the sloth from zootopia. And I hate to be rude but all of the workers looked terribly unhealthy, to the point I was worried one might have a medical episode then and there. It was pathetic and I was ready to be done with them. But my pregnant wife had a craving for it so l relented and went back. I am so lucky I did. Because I found an entirely new staff, and they were fantastic. They were friendly, attentive, proactive, and they jumped around helping wherever it was needed. One even came out from behind the counter to talk in a second language to a customer who had questions about ice cream cakes. My order came promptly, and actually. I didn't catch the names of the individual that we're working in back. But the two out front, Hayden and Aaron were fantastic. I've since gone back a few times and those two were there each time and the level of service was equally as good. I was ready to give up on this place for good. And drop another one star review like the rest of you. But thanks to to a staffing turnaround with Hayden and Aaron, and whoever else is new back there, I find myself doing something I've never done before. Before. Giving a five-star review to a fast food restaurant. So props to them. If you haven't been recently, go give them another try. Because they're not the same as they used to be.
• LB

  Linzee Polar bearz

  3 days ago
  5.0
  I drove up to eagle mountain from west jordan utah to go pick up batteries at interstate batteries and stopped by this DQ I like this location it is like inside a gas station and I liked it the food & Ice cream was good and the person working their was friendly... Thank you🕊🧸🍦🐻‍❄️
• TH

  Tracy Jo Hanson

  Feb 24, 2026
  5.0
  The management must have changed if not the staff tonight was on point! The service was prompt and the food came out hot and the customer service was great!! This was the best burger we had in a long time from here! Thank you to the staff working tonight!!!! You were awesome!!!
• HG

  Hugo Guerro

  Feb 21, 2026
  1.0
  I ordered off Uber eats, When my uber eats person got here it only had a Drink & not my food with my receipt. i didn’t have a ride so i went back the next day The stuff was nice said he can replace it but if i want a refund it would have to be the manger, i said a refund cause uber wasn’t giving me my refund due to no receipt, manger said i can’t get my receipt or no replacement So stupid The manger sucks & wasn’t help going later to take photo of the manger.
• BJ

  Brian Jones

  Feb 7, 2026
  2.0
  I'm sorry I usually really like going to dairy Queen and I either with a child with my wife and just getting a quick ice cream. I just felt like the the folks working there had to put people on hold a lot more before they even heard their order. That was okay but I'm going up to the top area, dining at Ridley's, the dairy Queen eating area is was complete mess. There was melting ice cream on a few of the tables and I had to clean up myself just so I wouldn't be embarrassed to take my wife up there. I'm not sure if that's supposed to be taken care of by DQ or if it's supposed to be taken care of by the ridley's, but if nobody takes care of it then I guess the customers take care of it.

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