Dairy Queen Grill & Chill

Reviews

• AD

  Alexis Davis

  3 days ago
  1.0
  I don’t know why I waited so long in the drive through but I did for 45 mins for ice cream…. But the employees here need a hard reset and training in how to preform any kind of customer service. They even forgot I was in the drive through! I saw many people behind me ended up leaving so this store has potential to be good and make money but the people running it and managing it are not good and should be booted as it seems this is a normal occurrence here. As I got my two blizzards the person at the window apologized for the wait and said “ the person that makes the blizzards went to lunch so that’s why we didn’t know”. Makes no sense since I waited 45 mins just for my order to be taken. Again I don’t know why I waited so long I should have just left. I will say the ice cream blizzards were good and cold so the food is not the issue for me.
• PT

  Pavel Tölz

  4 days ago
  3.0
  If you like to stand around and wait to order your ice cream. 8:30 on the evening seems to be the time for you. Only two people working a min. of a three person shift. Use the drive-through….
• TF

  Tanner Fleck

  5 days ago
  1.0
  2nd time in a row ive gone here and the employees have looked at me and ignored me. Rang their little bell and was ignored. Last time they eventually took my order. Shorted me food this location needs to figure it out or I cant imagine they are going to be here for long.
• JA

  Jess A

  Nov 16, 2025
  1.0
  Please help your crew out, they always seem to be understaffed, overworked, under paid smh...
• KD

  Kyra Durfey

  Nov 9, 2025
  1.0
  It is obvious that my review is not any different from the rest of the experiences. This is THE WORST run dairy queen I have ever been to. There is another DQ ten min further into eagle mountain that is much better run and I will only go to that one from now on. There have been times that we have waited in line for 45 minutes IN SIDE- and could see the workers playing grab ass while there is a crowd waiting for their food or waiting to order. Tonight we showed up around 7:48 fully aware that they close at 8. The line had 3 other cars- and one truck abandoned the line which wasn't a good sign- but it really is typical here. Each order was taken- the car pulled forward, paid, waited and left- each order took about 6 minutes. This continued for 3 cars- then we pulled up at 7:57. We were greeted, a few min later- still no order taken- and we were assured that we would be taken care of shortly- reassured one more time so we continued to wait. At 8:05- a female voice told us that they were closed. So we wasted a lot of time waiting and being reassured to get nothing. This is so poorly run, their timing is terrible- as someone who worked at a dq as a 16 yr old- i remember taking 3-5 orders at a time, having a 3 min limit on wait and making customers a priority to get them to pay and leave happy. There is zero training on being efficient. Who trains these kids? Who manages this store? Im constantly shocked at how horribly its run and there are 438 2.7 star reviews to back up every word i am saying. I dare someone from corporate to do an order at this store at a prime time and truly see how incompetent they are as employees, management and a store as a whole. It really is embarrassing for dairy queen as a company to have one franchise run this horribly.

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