Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Many customers praised the staff for being friendly, welcoming, and attentive, particularly highlighting employees like Sue and Jazmin.
Food Quality
While many reviews mentioned delicious bagels and breakfast items, there were significant complaints about finding hair in food and incorrect orders.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables and food prep areas.
Order Accuracy
Numerous reviews indicated frequent issues with incorrect orders and miscommunication, leading to customer frustration.
Atmosphere
Customers noted a lack of seating and a generally uninviting environment, with some expressing disappointment over the restaurant's cleanliness and upkeep.
MA
Mila Alai
Nov 15, 2025
5.0
Smiling faces every time I walk in. The staff at the 1297 Draper Parkway Einsteins is so friendly & helpful. Outstanding customer service !!! It is obvious that the lady manager cares for her team 🙂 Thank you for always making delicious bagels !!!
RC
Ron Call
Nov 12, 2025
5.0
Blair and Skye were the best. I've been to a lot of Einstein locations and without exception these two are the best at customer service I've seen. Thank you
ST
Suzie Taylor
Nov 12, 2025
5.0
I have been coming here for years and always receive amazing service. The staff is extremely friendly and often give a doggy bagel to my best buddy Boomer. Today Skye took great care of me. Highly recommend this location!
TW
Trevin Welch
Nov 11, 2025
5.0
No better way to start the day then visiting this location and the amazing staff that greets you. Very friendly and helpful. The bagels are fresh, the breakfast sandwich’s are delicious and customer service is fantastic!
MM
MrsJamesMD
Nov 5, 2025
1.0
Ordered a Garden Avocado sandwich at the drive-through and even tipped the gal at the window. Drove about a mile and realized there was no spread on the bagel — the bagel was completely dry. Went back, and they gave me a container of the dressing. Zero apologies when I went into the store instead of going through the drive through again, just “Wait, what do you need? Ok, here you go.” Got to work, and the sandwich still didn’t seem quite right, and that’s when I noticed there was also no avocado on the sandwich. “Garden Avocado” is literally the name of the sandwich - how is that forgotten? Reached out to corporate customer service like the owner always suggests in other reviews and never heard back. Second time I’ve been here and my order was messed up last time as well. Ridiculous.