Many customers reported slow service, with long wait times in both drive-thru and dine-in, often exceeding 30 minutes.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Staff Training
Concerns about staff training and professionalism, with reports of rude behavior and lack of assistance.
Food Quality
Mixed reviews on food quality, with some customers praising the sandwiches while others reported issues with freshness and preparation.
Customer Experience
Overall customer experience varies widely, with some praising friendly staff and good service, while others express dissatisfaction with management and service quality.
BM
Bryan Murillo
Dec 15, 2025
1.0
Tried to go 25mins before closing on 12/15/25 and they turned off the drive through lights and lobby lights and hid in the kitchen when I pulled up.
GE
Grant Ellis
Oct 9, 2025
2.0
There's nothing fast about this place anymore. Today my visit was great about nine people ahead of me (literally) all waiting for their food along with one person ahead of me in line waiting to order. I've been waiting just to get my order taken for 5 minutes I gave up and walked out. This is becoming a more common trend with this location, and Jimmy John's is going to way of Jack In The box next door, it takes a millennia to get your food or order. For a company that is known for freaky fast food, I think a comparison to the single worst service restaurant in northern utah, the Jack in the box next to the base is a pretty good bar to hit.
Perhaps they started hiring the fired employees from Popeyes on base, since that remarkably is now able to actually serve food.
TT
TheAnimegirl4443
Aug 26, 2025
5.0
I have orderd food from here for years. Every now and then. it is just to good to say no sometimes but, I have only ever had 2 situations with them with missing items. Both times they resolved it with ease and re-deliverd the missing items.
JB
Jacob Baker
Aug 20, 2025
1.0
This Jimmy John's used to be fantastic at its one job: making people smile. I used to come to this particular one at least two to three times a month. It would abate my hunger and quench my thirst. The sweet tea they brewed was perfectly saccharine and the sandwiches were just delectable. Truly a superlative establishment and a wonderful way to brighten up anyone's day...
However, it would not always be this way. I've seen some of my favorite employees disappear and be replaced by ill-trained members. Cuisine has turned to wretched grub, beverages to a sorry draught. I've waited in the drive thru line for roughly 10 minutes on multiple occasions when there was not a single vehicle before nor behind me and also no more than three (3) customers inside of the establishment. Dare I say, 25 minutes at one point! Avoiding it altogether is best practice since they become exhausted and overwhelmed when met with more than six orders at a time. God forbid you get stuck behind a mobile order, as it will take up your entire allotted time for lunch. This very restaurant convinced me to sign up for VIP rewards, and at the time I felt obligated—nay, honored!—to start accruing points to earn free pickles and chips from time to time.
Notwithstanding, I was treated as quite the opposite. I was treated as if I were blacklisted. Exiled! An outsider! Had I signed up to become a "Very Inadmissible Person" instead? Is that what the acronym truly stands for? I understand that there is signage inside that reminds us that if we yearn for a faster made sandwich, we ought to make it ourselves. But, is that not the essence of your organization? An entire meal made in a heartbeat? The slowed pace and lack of diligence irks me. I am maddened. I now seldom visit, like walking through the ruins of the Holy Roman Empire, expecting to see change and order and a return to greatness. Yet, all I see are fallen pillars and headless statues. This Jimmy John's must reform or they too will suffer ruination.