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McDonald's

2.7
(1251 reviews)

Business Details

(801) 763-1841
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10180 N 4800 West Street, Cedar Hills, UT
84062, United States

Hours

Reviews

2.7
1,251 reviews
5 stars
290
4 stars
182
3 stars
184
2 stars
109
1 star
486

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-40 minutes, even with few cars in line.

Food Quality

Numerous reviews highlighted issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and poor customer service.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by multiple customers.

Management Issues

Many reviews pointed to poor management practices, including disorganization and lack of accountability among staff.
  • BH
    Brit Hepworth
    Feb 18, 2026
    1.0
    If I could write a negative star review for this McDonald’s, I would. This literally ruined my day. I ordered a double quarter pounder meal for like $20 and when I opened it when I got home I noticed there was oil leaking out of the bag through the burger container—the burger was soaked in oil and the container was soggy with it… completely ripped off and never been so angry at McDonald’s ever.
  • GG
    Grayson
    Feb 15, 2026
    1.0
    we had a huge group after an event and stopped, and it was 8:00 and the employees told us that the lobby was already closed when the door says it closes at 10. All the lights were out on the exterior like the place was closed down.
  • LG
    Lewis Gunter
    Feb 14, 2026
    4.0
    Look, it's McDonald's. They have a lot of controls in place to ensure you get a pretty consistent product. Most of the time those controls work. Occasionally you get a diet Coke with twice as much ice as it's supposed to have. Not a huge deal. As of early 2026, they also have the cheapest sausage McMuffin in the area and the sausage McMuffin may be the perfect breakfast sandwich. So that's a big dub.
  • CS
    Carter Swanson
    Feb 12, 2026
    3.0
    Nothing is that yummy and look at that patty overhang on the burger like how hard is it to get the patty centered on the bread. They don’t give you sauce with the fries-criminal behavior. This doesn’t relate to the review but the snack wrap sauce kinda tasted like Cupbop sauce.
  • LP
    Lucie Preece
    Feb 3, 2026
    1.0
    This has to be the worst McDonalds I’ve ever gone to!! I live just a couple blocks away and have occasionally stopped in for breakfast, lunch or dinner. I will not even go there if there is more than 3 cars in line. The wait is astronomical!!! I decided this time to use the app to hopefully speed up the process of ordering 1 Big Mac. Well, no again. I had to pull ahead and wait 15 min to get my hamburger. If that didn’t in rage me, one look at my hamburger patty and I about lost it. The meat patty (if they want to call it) was as thin as paper. Thank goodness I’m moving, I hope our next local McDonalds has better management and food!! I guess nothing can be possibly worse!!! I wish I could have posted pictures but it wouldn’t let me🤨

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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