Customer service experiences vary widely; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Speed of Service
Many customers noted inconsistencies in service speed, with some experiencing quick service while others faced long wait times.
Food Quality
Food quality is inconsistent, with some customers praising the freshness and taste, while others reported soggy bread and poorly made sandwiches.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.
JH
Jacob Hughes
Dec 16, 2025
3.0
Really fast. Prices are a little expensive
SS
Sydney
Nov 13, 2025
1.0
Damn, the girl taking my order must be the same one everyone else has complained about. She just stared at me, and when I said “sorry, are you ready?” she replied with “what do you want?” I told her point blank that I just wanted her to be nicer. The music was insanely loud too. If this is their idea of a fun work environment, it’s not working. She clearly hates her job and it shows. Really poor representation for a company.
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Ode
Nov 2, 2025
1.0
This franchise, the staff.... And the food is absolute garbage. Look at this tuna sandwich. When I sat down to eat it I couldn't believe my eyes so I took it up to the counter to a girl who claims that she's the manager. She has a face full of piercings and looks like she hasn't showered in a week. She told me not to worry because she put the proper amount of tuna on there. But she claimed the tuna "MORPHED" into a smaller portion after she put it on my sandwich. When I asked her if this is how she usually makes sandwiches she replied yes. I bought three sandwiches from this locationanf I spent $40!!!! I'm afraid to open the other two. But this tuna taste like absolute gabage, it's dry.... And it tastes like it's a few weeks old. It used to be you could get a good sandwich from this place but I wouldn't waste your time or your money at this location it's garbage. And the staff especially the girl that took my order hates her job and that's obvious it would be nice if my money would "morph" back into my wallet after this disgusting abomination of a rip-off. .
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Alec Pinnock
Oct 15, 2023
5.0
Ohhh man, I love the number 7. I've gotten it atleast 20 times from this location, and they've never made a mistake!! I love you jimmy. And I love you too john
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Miles Hicks
Dec 29, 2020
5.0
Good and fast. Our office is just s few blocks away so it is super convenient. I am a big fan of the Vito and make it an unwich.