Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
If there were negative stars i would give them 3 negative stars. Not because of their food quality but their customers service. My husband was dropped off there by coworkers only to have me come pick him up. It had been raining o. The jobsite all morning so naturally he was a bit muddy. He went in to wash his hands while he was waiting g for me to pick him up. He went in and because he was not a customer the very rude lady behind the counter barked at him No he could not use their restroom. Not because he was a customer at the time but because it's not a public restroom. Makes no sense to me as i am also the public but whatever. I wouldn't think that it was any big deal that he went in and washed his hands and left. You tell me is it a big deal? Everyone's always complaining about treatment of others everywhere. Looking down on a person, judging them by their appearance. In today's climate is absolutely comical if you too into account appearances today everywhere. Kind of ironic.
I guess Dave wasn't in a hospitable mood today. Guess my money is not going to be going to Wendy's again. I think an employee orientation on customer service and empathy is in order.
Thanks for nothing Wendy's I will be sure to tell all my construction coworkers that you dont accept our hard earned money there anymore.
JT
J T
Jan 29, 2026
1.0
I pulled up to the drive through window with my kids crying. When I got to the window I said give me just a second (while I asked one of my kids what they’d want for a drink.) in the time in took my to ask the worker came on and said, if you going to take your time please pull into a parking spot to look at what you want then get back in line. You’re holding up the line. (Literally two cars behind me)
I asked him if he was going to bring me a menu and he said I can download the app. I said what are you talking about? I can order now- he said you’ve created a line. (The same two cars) I said so you don’t want me to order or what? I actually think it was sort of comical except it was 7pm an after a kids basketball game all game and the kids were all crying and hangry.
After him being super rude my wife was- let’s leave other he’ll spit in our food or something.
0 out 10. Super rude.
This all happened within the span of two minutes. Wild and absurd. Promptly drove to Chick-fil-A where the experience was 100000 times better.
0/10 on service. Dave Thomas is rolling in his grave
EH
Estephannie Hundhausen
Jan 14, 2026
1.0
Absolutely RUDE! Drove to wendys to get a small frosty for my daughter and they told me they couldnt do anything due to their system being down. I had cash and offered to pay exact change so they can do whatever they can whenever the systems went back up.
A young girl went to ask the manager if that was possible and a Spanish lady came to the window and said the computers are down we cant make you anything and just slams the window in our face. Disgusting behavior. A frosty is $2.49.. disappointed.
BC
Brady Carnesecca
Dec 28, 2025
1.0
Didn’t give us the correct order which normally I can overlook but they have also started charging for sauces, $.50 each, and the biggie bags aren’t 5 bucks anymore. Bummer, we used to go once a week but will be going elsewhere now.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
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