Customer Service
Numerous reviews highlighted poor customer service, including rude interactions and lack of responsiveness from staff.
Food Quality
Customers reported inconsistent food quality, with complaints about cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
Several reviews mentioned dirty dining areas and bathrooms, contributing to a negative dining experience.
Service Speed
Many customers experienced long wait times for orders, both in drive-thru and dine-in, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and enjoyed certain menu items like slushes and burgers.