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Sonic Drive-In

3.3
(1770 reviews)

Business Details

(801) 763-8656

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in American Fork, UT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 147 North West State Street for the ultimate SONIC experience!

Location

Sonic Drive-In
147 North West State Street, American Fork, UT
84003, United States

Hours

Reviews

3.3
1,770 reviews
5 stars
519
4 stars
405
3 stars
267
2 stars
171
1 star
408

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions and lack of responsiveness from staff.

Food Quality

Customers reported inconsistent food quality, with complaints about cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

Several reviews mentioned dirty dining areas and bathrooms, contributing to a negative dining experience.

Service Speed

Many customers experienced long wait times for orders, both in drive-thru and dine-in, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and enjoyed certain menu items like slushes and burgers.
  • TP
    TJ Paswaters
    3 days ago
    1.0
    10 dollars for 2 hard pieces of bread with unmelted fake cheese and a sausage meal. The drink was literally full of ice with hardly any drink and all syrup. You apparently cant pay with cash and card for whatever insane reason and the customer service here sucks. They take forever and are over priced. Will not be back ever.
  • II
    Iluvsonic
    Feb 19, 2026
    5.0
    I LOVE TORI, she's soooooo sweet she always gives a little sticker when I get no cheese or something on my order. She always is so sweet to me and my family, I don't know why people are like "theres too much ice" blah blah blah there's a gas station down the road DO IT YOURSELF IF YOU DONT LIKE IT!
  • NS
    Nuria Soriano
    Feb 14, 2026
    5.0
    I like the variety of food, especially for kids. Hamburgers are a great size and good flavor
  • CB
    Carl Ballow
    Feb 9, 2026
    4.0
    Was pleasantly surprised when I showed up and this location had a indoor seating area. As always the food was great service was quick and prices were still affordable unlike many other places. Only complaint was the tables were kinda dirty but as soon as I pointed it out someone came and washed the tables
  • MM
    Miss Musical
    Dec 17, 2025
    1.0
    We have had multiple issues with orders here. I don’t know why we continue to. But will not be returning now. It took 3 tries to make a Blue Coconut Slushie with nerds. Then ordering a Strawberry Cheesecake shake, it tasted NASTY. Especially towards the bottom. We made a call and were given a refund at least. Hilarious how the employee admits “oh the strawberry cheesecake has always had issues.” Then maybe 1. Fix it 2. Stop selling it 3. Don’t tell customers that and making the franchise look terrible!

Brand Certified Facts from Sonic Drive-In

Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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