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McDonald's

2.9
(1931 reviews)

Business Details

406 E State, American Fork, UT
84003, United States
(801) 441-7555
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
406 E State, American Fork, UT
84003, United States

Hours

Reviews

2.9
1,931 reviews
5 stars
474
4 stars
347
3 stars
308
2 stars
194
1 star
608

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and long wait times for food.

Food Quality

Many customers expressed dissatisfaction with the quality of food, mentioning cold or stale items and food safety concerns.

Cleanliness

Several reviews pointed out that the restaurant was dirty, with unclean tables and trash overflowing.

Staff Attitude

Customers frequently noted that staff members displayed negative attitudes, impacting the overall dining experience.
  • IF
    Isaac F
    4 days ago
    1.0
    I don’t know what it is about this location, but it is consistently terrible. I keep giving it another chance thinking it will improve, and it never does. Save yourself the frustration and just go down the street to the Lehi location, their service is actually competent and they don’t constantly mess up orders. This time they gave me the wrong size fries. I ordered two larges and paid for larges, but received two mediums that were only filled halfway. That’s not a small mistake, that’s straight up careless. It’s the same story every visit. I used to blame it on whoever was working that day, but at this point it’s clearly a pattern. This location is just bad, period.
  • CP
    Co Pro
    6 days ago
    1.0
    Amber was very harsh to employees that weren’t aware of my son’s allergies and I specifically talked to, Manager Amber. Tossed bag and forgot 30$ of food, i know the job is stressful but so is it for her innocent employees! Even my 7 year old could see it wasn’t fair
  • CC
    Claudia
    Feb 17, 2026
    1.0
    If you value the quality of your food DO NOT come to this location! My mother and I went to grab some ice coffees and we took one sip and it tasted like it was the stale acidic coffee left from the morning shift. We asked the manager to please refund us because it tasted off and to take back the drinks. She told us verbatim "if you don't like how it tastes do not come back to this location because that's how we make it here" (I assumed she was the manager since dressed in all black.) She was not wearing a name tag, probably because she's been complained about enough times due to her nasty attitude that she's deciding to play it safe. I strongly recommend the Pleasant Grove location instead. Their staff is much more helpful and friendlier than the evening crew here.
  • SF
    Stewart Fletcher
    Feb 15, 2026
    3.0
    I mean, y'all know what it is. It's the same every time, everywhere. Not great but never bad either.
  • AP
    Aron Polhamus
    Feb 5, 2026
    1.0
    I went here in the drive-through lane. They’re always fast and the McDonald’s food is McDonald’s food. It was my birthday morning and they told me to ask the manager for a small orange juice or something. I tried to show her my ID to prove it was my birthday and asked for a small orange juice along with what I had already paid for and not only did she tell me no but to download the app maybe, but it was the way she said it barely looked at me actually acted as if I was insane for asking for a small orange juice. I don’t want to use the B word but she really made me feel horrible. What could a small orange juice cost McDonald’s fountain drink $.25 maybe I don’t know. Certainly wasn’t any happy meals for me here at this restaurant more corporate greed on top of that she lied to me and said that there’s no way that she could do that. She’s the manager of the restaurant you’re telling me she doesn’t have the authorization to give somewhat small orange juice don’t patronize me. But it’s funny I will now not we have patron here anymore or McDonald’s at all.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 406 E State, American Fork?

The regular dining hours are Monday to Saturday from 6:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to 1:00 AM, and on Friday and Saturday from 5:00 AM to 2:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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