Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and long wait times for food.
Food Quality
Many customers expressed dissatisfaction with the quality of food, mentioning cold or stale items and food safety concerns.
Cleanliness
Several reviews pointed out that the restaurant was dirty, with unclean tables and trash overflowing.
Staff Attitude
Customers frequently noted that staff members displayed negative attitudes, impacting the overall dining experience.
IF
Isaac F
4 days ago
1.0
I don’t know what it is about this location, but it is consistently terrible. I keep giving it another chance thinking it will improve, and it never does. Save yourself the frustration and just go down the street to the Lehi location, their service is actually competent and they don’t constantly mess up orders.
This time they gave me the wrong size fries. I ordered two larges and paid for larges, but received two mediums that were only filled halfway. That’s not a small mistake, that’s straight up careless. It’s the same story every visit. I used to blame it on whoever was working that day, but at this point it’s clearly a pattern. This location is just bad, period.
CP
Co Pro
6 days ago
1.0
Amber was very harsh to employees that weren’t aware of my son’s allergies and I specifically talked to, Manager Amber. Tossed bag and forgot 30$ of food, i know the job is stressful but so is it for her innocent employees! Even my 7 year old could see it wasn’t fair
CC
Claudia
Feb 17, 2026
1.0
If you value the quality of your food DO NOT come to this location!
My mother and I went to grab some ice coffees and we took one sip and it tasted like it was the stale acidic coffee left from the morning shift. We asked the manager to please refund us because it tasted off and to take back the drinks. She told us verbatim "if you don't like how it tastes do not come back to this location because that's how we make it here" (I assumed she was the manager since dressed in all black.) She was not wearing a name tag, probably because she's been complained about enough times due to her nasty attitude that she's deciding to play it safe. I strongly recommend the Pleasant Grove location instead. Their staff is much more helpful and friendlier than the evening crew here.
SF
Stewart Fletcher
Feb 15, 2026
3.0
I mean, y'all know what it is. It's the same every time, everywhere. Not great but never bad either.
AP
Aron Polhamus
Feb 5, 2026
1.0
I went here in the drive-through lane. They’re always fast and the McDonald’s food is McDonald’s food. It was my birthday morning and they told me to ask the manager for a small orange juice or something. I tried to show her my ID to prove it was my birthday and asked for a small orange juice along with what I had already paid for and not only did she tell me no but to download the app maybe, but it was the way she said it barely looked at me actually acted as if I was insane for asking for a small orange juice. I don’t want to use the B word but she really made me feel horrible. What could a small orange juice cost McDonald’s fountain drink $.25 maybe I don’t know. Certainly wasn’t any happy meals for me here at this restaurant more corporate greed on top of that she lied to me and said that there’s no way that she could do that. She’s the manager of the restaurant you’re telling me she doesn’t have the authorization to give somewhat small orange juice don’t patronize me. But it’s funny I will now not we have patron here anymore or McDonald’s at all.
What are the regular dining hours for McDonald's at 406 E State, American Fork?
The regular dining hours are Monday to Saturday from 6:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to 1:00 AM, and on Friday and Saturday from 5:00 AM to 2:00 AM.
What are the delivery service hours for this McDonald's?
Delivery is available Monday to Thursday and Sunday from 5:30 AM to 12:45 AM, and on Friday and Saturday from 5:30 AM to 1:45 AM.
What pickup and delivery services does McDonald's American Fork offer?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's American Fork have a rewards program?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
Is there a McDonald's app available for ordering?
Yes, you can order using the McDonald's app available on the Apple App Store and Google Play Store.
What nearby fast food options are available close to this McDonald's?
Nearby fast food options include Arby's, KFC, A&W Restaurants, Jack's Donuts AF, and another McDonald's location.
Are there any nearby places to visit for dessert or snacks after dining at McDonald's?
Yes, Cold Stone Creamery for ice cream and Rocky Mountain Chocolate Factory for candy and desserts are nearby.
What local services and businesses are near McDonald's for customers to visit?
Nearby businesses include Farmers Insurance Ryan Huntsman, Edgar Auto, Life Stone Counseling Centers, Organically Teeth Whitening, and Jenny Nails Spa for various services.
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