Brand Certified
Jimmy John's
4.1(292 reviews)
Certified by Jimmy John's • Mar 01, 2026
Business Details
496 N 990 W, American Fork, UT
84003, United States
Certified by Jimmy John's • Mar 01, 2026
(801) 772-0200
Certified by Jimmy John's • Mar 01, 2026
https://locations.jimmyjohns.com/ut/americanfork/sandwiches-959.html
Certified by Jimmy John's • Mar 01, 2026
About
Certified by Jimmy John's • Mar 01, 2026
Sandwich Restaurant
Location
Certified by Jimmy John's • Mar 01, 2026
Hours
Certified by Jimmy John's • Mar 01, 2026
Reviews
4.1
292 reviews
5 stars
170
4 stars
58
3 stars
19
2 stars
15
1 star
30
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied, with some praising staff for friendliness and helpfulness, while others reported rude behavior and unprofessional conduct.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders, including missing items and wrong specifications, leading to customer frustration.
Speed of Service
While some customers experienced quick service, many reported long wait times, particularly in the drive-thru, contradicting the 'freaky fast' promise.
Food Quality
Feedback on food quality was mixed; some enjoyed the sandwiches, while others complained about stale bread and insufficient ingredients.
Cleanliness and Atmosphere
Several customers noted cleanliness issues and a noisy environment, which detracted from their dining experience.
- ENEmily Nielson6 days ago2.0i ordered a beach club with no tomato and extra mayo on the app. i got a sandwich with no mayo, lots of tomato, oregano and oil. pretty disappointed because this location normally does so good. i’m not fan of oregano so this sandwich is just not good.
- RBRobby Briggs (bobjobriggs)Oct 20, 20255.0I love Jimmy John's... But this American Fork JJs is the actual greatest one of all time. Cynthia, the GM, is so freaking hilarious, she'll do anything for her customers. Go here if you want to get smothered in overwhelming hospitality.
- KRKuen RobertsOct 9, 20255.0If I could give them 10 stars I would! I made a mistake on my catering order and they solved the problem with ease and we’re so willing to help! 10/10 customer service!
- TCTika ChooSep 29, 20213.0Seems to take forever to get delivered even though they advertise it to be very fast.
Brand Certified Facts from Jimmy John's
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Certified March 01, 2026Yext Knowledge Graph
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