Five Guys

4.3
1369 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 209 NW State Street in American Fork is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
209 NW State Street, American Fork, UT
84003, United States

Hours

Reviews

4.3
1,369 reviews
5 stars
868
4 stars
282
3 stars
98
2 stars
37
1 star
84

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for their taste and freshness, though some noted inconsistencies in preparation and portion sizes.

Customer Service

Service experiences varied widely; while some staff were friendly and attentive, others, particularly a staff member named Juanita, received negative feedback for rudeness and poor handling of order mistakes.

Pricing Concerns

Many customers expressed that the prices are high compared to the value received, with some feeling that the quality does not justify the cost.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Atmosphere

The restaurant was generally described as clean and welcoming, although some customers noted issues with noise levels and seating comfort.
  • BS
    blake smyers
    5 days ago
    1.0
    not welcome at all. pulled into a stall at 9:20, they close at 10, while i was in my car, from the window i was given the death glare by an employee, which he held for the following 30 seconds. if you don’t like your job or the business you work for, get a job somewhere else. very disappointing and uninviting. terrible customer service and no respect for the business. food was great as always
  • CC
    Corey Cluff
    Nov 9, 2025
    3.0
    Asking for tips but requiring the customer to do everything that a tip is normally for is a practice that needs to die in the industry.
  • EH
    Electa Hatch
    Nov 5, 2025
    5.0
    It was quiet afternoon. Clean good to relax and enjoy my early dinner
  • BB
    Ben Brown
    Sep 18, 2025
    1.0
    Food tastes great but the amount of fries for the price is not okay. This is a large fry. The cup of fries was mostly full, but there are no extra in the bag. I grew up in Northern Virginia and I think I’m done with modern day Five Guys. It’s not worth the price. Cut the price in half or double the fries. You choose. Five Guys used to mean something.
  • JM
    Joshua Martinez
    Sep 13, 2025
    1.0
    Order was completely messed up by Juanita. Manager treated me like it was my fault the order was wrong.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.