Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers expressing dissatisfaction with their interactions.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor attention to special requests.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or stale items, as well as poorly prepared sandwiches.
Cleanliness
Some customers praised the cleanliness of the restaurant, while others raised concerns about hygiene and food safety.
Management Issues
Several reviews pointed to poor management practices, including rude behavior from managers and inadequate staff training.
WB
wyatt buchanan
Feb 24, 2026
2.0
Ordered a chicken bacon Swiss sandwich and they gave me a bun and a piece of chicken nothing else
TB
Taylor McKay Barnes
Feb 24, 2026
5.0
The woman who worked the drive thru tonight was awesome. Quick, kind, and funny. 10/10 blonde lady!
AN
Amanda Neff
Feb 5, 2026
1.0
I did an online order because I have the flu. I had my mom pick it up to deliver it to me. When it arrived I looked through the bags to make sure my order was complete. Unfortunately the most expensive sandwich I ordered (double beef n cheddar) was not there. Only a classic roast beef. When I tried calling the restaurant no one answered. Even after multiple attempts to call, since I am physically unable to leave the house at the moment, still got nothing. Never will I order online with them again.
PF
Patty Freebourn
Feb 4, 2026
1.0
My son and I went to the drive through of Arby’s because we had some coupons on the mail. We were told we couldn’t use the coupons through the drive that we needed to come in. So we parked and went inside. I don’t like beef but my son does, so we tried to use one of their eat for two coupons. My son respectfully asked if we can substitute one of the beef sandwiches for a ham? The manager which it was the one to be at the front, was very rude, and even before my son could finished the question, he said “NO, whatever is that you want the answer is NO!”, my son tried to negotiate any other type of coupons we could use to get a ham sandwich. In a very unprofessional and rude tone the guy said NO! We could have gone somewhere else since we had other type of coupons, but we tried to give Arby’s a chance. But I can tell you, I will never ever come back to this place. If Arby’s hired this kind of people to work here with no common sense , respect and over all professionalism, I say go somewhere else, don’t waste your money here.
SC
Scott CTRL
Jan 28, 2026
2.0
I only eat at Arby’s if I have a coupon, I received physical coupons and was trying to explain them to Patty through the drive through and she wouldn’t let me get a single word in and kept trying to guess what my coupon was. Her tact and professionalism aren’t quite there.
Maybe let your customers talk and explain things, because your success rate at guessing is not working in your favor and cutting your customers off is rude. I was also very specific about which sauces I wanted and ended up with stuff I didn’t ask for.