Arby's

Reviews

• AS

  Adam Shammel

  May 2, 2026
  2.0
  Drive through and the restaurant in general were busy today, and that can be understandable, being told that the jalapeño poppers would take a while to make, would I please pull forward? Sure, no problem. So 1. Wasn't given, nor offered, my receipt didn't think much about it at the time, they were busy, surely it's gonna be in the bag.... (not the first time no receipt given per visit, should have thrown an immediate red flag but here we are). 2. After 3 other orders in the drive through were served and at least 2 walk in to go orders, our food arrived with an apology and a "we'll make it right card" because they gave my food to someone else, ok well thanks for the honesty, much appreciated (ONLY reason I'm giving this many stars is the honesty). Apparently, because my original order was given away, they remade the entire order "fresh". 3. No receipt in the bag.... yes that's about to come into play now. 4. Get home, and 1 of my classic beef n' cheddar sandwiches is missing and the "made fresh" fries are definitely stale, yes I know i should have checked the bag before driving off, but sitting there almost 20 minutes with an 8 year old threatening to pee on my seats from holding it for so long rearranged my priorities a bit. That all being said, I call the restaurant and they have the phone off the hook, this happened last time I had a no receipt/missing item as well, so it's ironic at best. Not thrilled and not sure how many more chances I'll be giving with this pattern.
• CF

  Clayton Freouf

  Apr 29, 2026
  5.0
  Came through the drive through during my lunch. I ordered a Big Cheesey Burger. Now when I say, my burger was picture perfect, I mean it! The service was fact, cashier was friendly and my fries were hot!
• MM

  Marv

  Mar 26, 2026
  5.0
  We drove over 2000 miles just to visit arbys! Good meals, service was extraordinary good.
• NM

  Nicholas McGregor

  Mar 13, 2026
  5.0
  We placed an online order at around 940 PM, knowing that the store didn’t close until 10 PM. When the order was complete, we saw that it was going to arrive the next day at 10 AM, but Katie and the team were super helpful and got our order that night with a great attitude! Thanks so much Katie and don’t place an online order after 930 or it come the next day!
• EA

  Emerson Adamowski

  Dec 27, 2025
  1.0
  Terrible customer service. I walked in, said hello to no response, and asked the person taking my order what the most popular item was. They were very rude and looked at me like I was stupid. I said, “Sorry, I’ve never been here before,” and they replied, “Yeah, makes sense.” That already rubbed me the wrong way, but then I heard someone in the back make a rude comment to a customer at the drive-through. That’s when it was clear the staff here just isn’t very professional. Overall, the customer service was terrible, and the food wasn’t great either. Would not recommend this to anyone.