Sonic Drive-In

Reviews

• AP

  Austin Pixler

  Sep 15, 2026
  1.0
  Something really needs to be done here, I moved from Sioux Falls SD. And I frequented sonic, it was fast, the workers were on top of it, and sonic has by far the best fast food burger, so I’ve really grown to love it. Well I moved to Gillette 6 months ago and it has all changed. In the 6 months, I’ve been here 7 times. And out of the 7 times they’ve only gotten my food correct one single time. I’m not ordering anything crazy, just 2 jr double cheeseburgers plain. But they can’t seem to get the plain part. It’s gotten to a point where when I order I make it very clear. I say “Hey the previous times I’ve been here, they have gotten it messed up so can you please make a note to make sure it’s plain” and only one worker has added the note and gotten it right. Otherwise I imagine they’re saying to themselves their not wasting their time, only to figure out I did it for good reason when I come back around and have to tell them they messed up- yet again. It’s honestly ridiculous… I get it, mistakes happen but at this point it’s not a one off thing, your employees are completely disregarding notes on tickets and something has to be done. Not only are you ruining peoples days with their incompetence you as the owner are losing so much money from these constant mistakes. That’s madness, 6 times you guys have gotten it wrong out of 7. It’s not even that difficult, just have a team meeting and really emphasize ticket accuracy. Make a deal with them that if they can achieve 93% ticket accuracy throughout their shift they get a free meal, do something please I beg you.
• KK

  Katelynn King

  Sep 3, 2026
  1.0
  Talk about some of the most incompetent workers ever. I’ve never seen such a lazy crowd before. Get it together. You’d also be better off just shutting your DoorDash off.
• CW

  Chris Whalen

  Aug 30, 2026
  5.0
  Fast delivery from taking my order,drive in service
• DM

  D “Mrme”

  Aug 15, 2026
  5.0
  I love sonic so, probably being a little bias lol. Amazing and fast
• LS

  LetsGoBrandon Swan

  Aug 2, 2026
  1.0
  went thru a long drive thru got up they said itll be a few mins. ten mins later tried to do a Medium fry(pregnant wife) and a large bag of ice. they cant simply hand you the bag i guess for some dumb reason in the drive thru. then had to go in wait in line again. then ordered Same thing. Medium fry, large bag of ice. waited.... they came out handed me a 3 peice chicken meal with no drink and small fry. I looked at the recipe they messed up the mess up. they charged me for a large meal and no drink only ice... like not even close so I waited for the bag of ice manager said I could keep the meal that was $10.29 and bag of ice is $4.50+ tax. med fry is way less than another 6 bucks. yeah highly dont recommend.