Terrible management!!! Husband Ordered 2 sandwiches. An ultimate Italian and a turkey tom. Was expecting to get capocollo, salami, ham, and bacon because that's what it says online. Got a sandwich with roast beef, ham, and turkey. Took sandwich inside to talk to them about it. The guy wouldn't even hear him out. He told him what he had ordered and what he got. The worker said yeah thats what comes on it. He showed him it didn'tt have the salami or capocollo, he proceeded to argue that was what comes on the sandwich. Husband obviously wasn't getting anywhere with this guy so he said alright and walked out. Husband came back out to car and told me what happened. I called and asked to talk to a manager, got the same guy. He got a little huffy and told me he had worked at the store for some amount of years and knew what comes on an ultimate Italian and proceeded to argue and talk over the top of me. I didn't even get the chance to tell him there was an issue with the other sandwich, before he became extremely defensive and argumentative. I told him ok, your customer service is terrible, its not ok to treat your customers that way and I would like to speak to the owner about their manager and how he treats people. He yelled at me to come back and he would give me a new sandwich. I again said i would like to speak to the owner, he ignored my request completely and yelled the he would refund my money and hung up on me. So, to the owner, please check on your manager, dude might need a a day or two off from making sandwiches and dealing with the public. But, for real maybe get him some training, he definitely does not know how to deal with the public. I am normally pretty easy to deal with. Oh well, the sandwich was wrong, stuff happens. I get it! Maybe the manager was having a bad day, I don't know. I didn't need a huge apology, didn't need an explanation, didn't need a refund. Definitely didn't need to be treated so disrespectfully. We just wanted the right sandwich.
JH
Joel Henline
Sep 4, 2026
The food was alright, but the workers there were impatient with people as they took orders, not just our group. Then as we were eating, a customer walked in complaining about their order being messed up, and their manager responded quite rudely, stating they knew how to make a sandwich, offending the customer who then walked out.
Afterwards, the whole staff started loudly talking bad about the customer, commenting on their body shape and overall just complaining about the experience.
Our group was very uncomfortable the whole time so we quickly finished our meal and left as soon as possible.
I don’t know if that specific customer was previously causing a problem, but either way it was very unprofessional talking so rudely about others in such an open setting, which made the whole environment tense and uncomfortable. They need some work👎