Arby's

Reviews

• DT

  Dan Tomkus

  May 12, 2026
  1.0
  Service was horrible. Went thru the drive thru. Forgot a sandwich. Went inside and there was a line of people who's orders were all messed up. Manager had an attitude. Then get home and the potato cakes and curly fries tasted horrible. I called to let the manager know the the fryer oil needs to be changed. She could care less. Keep it up and this will be one more restaurant in Cheyenne that closes down due to crappy service and food.
• ED

  Emily Derrera

  May 9, 2026
  5.0
  Was just in (11:50a.m 5/9) and the service was AMAZING!!!! I want to take the survey, but I can't find my receipt. The guys in the kitchen were freaking phenomenal!! The whole team was awesome, but that one guy stood out the most. Thank you guys so much for your awesome service!!! 10 stars!
• BB

  barbara brazzale

  Apr 23, 2026
  5.0
  Bought salads. They had fresh ingredients, plus we were given all packages of dressing, nuts, etc. Freshest and best tasting salad in town! We will be going back!!
• CW

  Christopher Wood

  Apr 3, 2026
  5.0
  call me nostalgic, but I miss the old interior I don't care what people say modern Arby's is good, but I miss how Arby's looked on the inside
• SS

  S.Hanson

  Mar 14, 2026
  1.0
  I had left a review of Arby's earlier this evening, I usually go to the Arby's on Lincoln Way in Cheyenne Wy, Ive always been tteated great there! Tonight I made the unfortunate decision to stop by the Arby's on Yellowstone, since it would be on my way home. I went in the drive thru, I placed my order, two of the $7.99 boxes. I ordered the boxes added cheese to both, it came with drinks so I asked for the strawberry lemonade. Now, I totally understand it cost 75¢ for each order to add cheese. I didn't realize there was a charge for the strawberry lemonade as opposed to pop. As I was ordering the young lady taking my order was kinda rude just starting out. After my order was placed the girl came on and said it was $24. and change. I was kinda shocked and I asked her, why it was so much, and, before she even heard everything I was saying she goes, "It's already in the computer, I can't change it!" She said it over me several times,I never asked her to change anything, I was just trying to find out why it was $8 for tax and cheese. I told her to forget it, she was being so rude, I couldn't believe it! I pulled into the parking lot in front and went in to talk to the manager. When I went in Arby's , I saw one female talking to, what I realized, was the girl that took my order. I heard her say, "Did she ask you to change the price?" I spoke up and said I am the lady that she is talking about, I didn't ask her to change the price, can I please speak to a manager? All the employees ran and hid! It was crazy!!! I kept hearing laughing and seeing legs thru the prep table down the hall, I yelled back that I knew they were back there and that the manager needs to come up front, and, speak to me, or I was calling corporate! Not one of the employees came out. I went and got my phone, by this time, I'm really shook up, all the employees there, that I saw, were very young. I went back inside, there was a blond girl standing there. When I went to the girl and asked for the manager she said, she was. Whether she was or not I'm unsure, I was explaining to her what had occurred when I was in the drive-thru, well, she kept interrupting me, wouldn't let me hardly get a sentence out, she just kept going she's new, meaning, the girl that took my order. Even if the girl was new, being new, doesn't make you rude, if anything, a person would be trying to do their best if they were new. Anyway, it was obvious I wasn't getting anywhere, so I left, I let her know Id be calling Arby's corporate office. The minute I got in my car, I called Arby's corporate office. I don't like to have to do things like that but the young people working at Arby's on Yellowstone either need to be retrained or let go! I've been in management, I would NEVER let an employee treat a customer the way I was treated tonight. So as I was talking to Arby's corporate headquarters, I drove over to Arby's on Lincoln Way, I went inside placed my order, was charged correctly, and treated decent! I will not go to Arby's on Yellowstone again, until the employee situation is figured out... I wouldn't recommend that location at all! It was a very unpleasant experience. Writing it out does not do justice to just how terrible the service is over there. I went into the Lincoln Way location to thank the employees there for always providing me with competent, friendly service.