Arby's

Reviews

• SF

  Sasha Fleming

  May 13, 2026
  5.0
  This Arby’s might just be the best kept secret in Cabell County. I’ve been coming here regularly for the past year, and whoever hired Josh for the drive-thru deserves a raise immediately. Seriously… why is this man not a radio DJ or narrating audiobooks somewhere? That voice alone could lower my blood pressure. Every single time I come through, Josh is smiling, polite, friendly, and genuinely happy to help with anything I ask for. He somehow manages to make me laugh every visit too, which is rare these days in customer service. You can tell he takes real pride in what he does, and honestly, that kind of effort stands out more than ever now. And as a fellow dog lover, I have to mention how sweet he was with my dog, Ezra. He made him a pup cup, and my little guy inhaled it in about three seconds flat. It absolutely made our day. I truly can’t say enough good things about him. If this location has an Employee of the Month award, it should already have Josh’s name permanently engraved on it. His customer service is miles above any other restaurant I visit around here. My order is always correct, he notices the little things, wipes off cups, asks if I need extra sauces or a cup holder, and goes the extra mile without ever making it feel forced. Honestly, there are two reasons I keep coming back: to see what outfit Josh is wearing that day and because he gives genuinely first-class service every single time. If he’s not already in management, Arby’s needs to fix that ASAP. Thank you, Josh, for always making customers feel welcomed and appreciated. People like you are the reason customers stay loyal.
• NR

  Nicole Roberts

  May 10, 2026
  1.0
  First of all, I got a brisket meal for like $14 and my bread and brisket were burnt to a literal char. Then I decided to bring my brand new Needoh toy in for my son to play with, Shortly after leaving, realized I left it. Decided to call and ask the manager to look around, After saying she did not see it on the front counter I then asked her to kindly walk around to the booth that we were sitting in, Within four seconds, she comes back on the phone and says yeah it’s not over there. So I have my mother-in-law, go over there to physically look for the toy and ahhhhh behold the manager, who just told me on the phone that she did not see it anywhere casually brought it out from the back and gave it to my mother. So if you think about bringing any toys into this establishment, the manager that is heavier set, and a little younger with dark hair will definitely steal it. Almost went to press charges for theft of deception and lying… All on Mother’s Day.
• PB

  P B

  Mar 24, 2026
  4.0
  Had a good experience with the food this time. Everything was excellent and service was fast.
• LB

  Leigh Black

  Jun 21, 2019
  3.0
  Clean and nice workers