Dos Hermanos is a family owned small business in New Martinsville, West Virginia. Complete with a gorgeous area by river side and a large indoor and outdoor dining area which overlooks the river. The food served here is authentic tex-mex and mexican cuisine. The atmosphere is warm and inviting. The restaurant offers a full bar area with plenty of choices. With a large menu, full bar, and beautiful views you wont regret visiting us! We pride ourselves in our service and quality.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.