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Baskin-Robbins

2.3
(63 reviews)

Business Details

980 Foxcroft Ave, Martinsburg, WV
25401, United States
(304) 229-2115

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 980 Foxcroft Ave, Martinsburg, WV — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
980 Foxcroft Ave, Martinsburg, WV
25401, United States

Hours

Monday4:30 AM - 9:00 PM
Tuesday4:30 AM - 9:00 PM
Wednesday4:30 AM - 9:00 PM
Thursday4:30 AM - 9:00 PM
Friday4:30 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Menu

1 menu · 190 items

Explore offerings from Baskin-Robbins on 980 Foxcroft Ave in Martinsburg, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

190 items

Reviews

2.3
63 reviews
5 stars
17
4 stars
1
3 stars
3
2 stars
5
1 star
37
  • JE
    James Ertz
    Jul 28, 2026
    1.0
    I was extremely disappointed with my visit to the Baskin-Robbins in Martinsburg. The store itself was clean, but the service and product availability were very frustrating. They were out of chocolate ice cream and did not offer chocolate-dipped cones because they didn’t have them available. The staff also seemed unprepared and did not know how to make milkshakes. They waited until after all the ice cream cones were served before even starting the milkshakes, causing an unnecessary delay. On top of that, the ice cream portions were extremely small — the scoops didn’t even come up past the the cone. For the price you pay, I expected better service, larger portions, and a location that was prepared to serve the menu items advertised. Unfortunately, this was a very disappointing experience, and I will not be returning.
  • BH
    Ben Horstman
    Jun 26, 2026
    2.0
    The ice cream was good, but the staff was rude, especially to an elderly couple.
  • RS
    Robert Shepp
    Jun 9, 2026
    1.0
    Never had a good experience here. Definitely need to update their hours on Google. 3rd time I have come during business hours according to Google and they have been closed
  • RL
    Ron L
    Apr 19, 2026
    1.0
    Stopped in for to treat myself to some ice cream. Waited at the order point for quite a while and whoever was on the other end was so disengaged. "What would you like?" I would like two scoops on a sugar cone, Butter Pecan and Strawberry Cheesecake." .... Long period of silence " What flavors would you like?" "Strawberry cheesecake and Butter Pecan".... Long period of silence "Anything else?" "No, that will be all." Long period of silence.... "That will be $5.07".....Silence I drive around to the window, and the young lady says "What did you have?" I repeated my order.. I hand her my card, she dashes away and comes back with this cone that I'm not sure what was on it (see pic). No effort put into making it look like any resemblance of an Ice cream cone. The top piece on the "scoop" was the top of the ice cream that had formed a film and tasted like the freezer. I don't even think there were two kids scoops on the cone... It was literally five bites and I was into the empty cone. This employee definitely needs training. No sure where the supervision was but it didn't seem there was any.
  • BW
    BETTU WANANO
    Mar 20, 2026
    1.0
    This has to be the most impressively mismanaged establishment I’ve ever had the displeasure of doing business with. How is a Baskin-Robbins consistently out of ice cream, toppings and employees? That’s wild, but what really makes this place special is what they call customer service. They’ll gladly take your money, refuse refunds, ignore the phone when you call, and then give you attitude when they drop the ball and don’t have the items you want. At this point the freezer seems more decorative than functional, just like the manager. If the goal was to make customers regret stopping in, congratulations — flawless execution. 👏🏼👏🏼 Looking forward to the day this location finally closes so something that actually sells what it advertises can move in. P.S. Owner, word of advice-Do your job or quit.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

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