Subway

Reviews

• AW

  Aneva Walker

  Feb 18, 2026
  1.0
  I visited Subway in Inwood, WV on January 14, 2026, at approximately 5:05 p.m. to pick up my order. My sub was ready upon arrival, and I confirmed with the employee that my requested toppings had been included. After returning home and getting halfway through my sandwich, I discovered a long, straight hair inside the sub wrapping. I immediately stopped eating and documented the incident at the time, though I no longer have access to the photo. An entire month has passed since the incident, and while I attempted to save the image for future reference, I have been unable to locate it. I submitted a complaint through Sammy, Subway’s AI assistant, and allowed sufficient time for a response via email. I do have documentation of that contact. However, I received no reply regarding the food contamination itself. I then contacted the restaurant directly and spoke with a woman who identified herself as a manager. I explained the situation in detail. She stated she would inform upper management but did not offer a refund, replacement, or any immediate resolution. With experience in the culinary and hospitality industry, I understand that mistakes can occur. However, proper food safety protocols—such as securing hair and maintaining strict hygiene standards—exist to prevent this type of issue. When a contamination incident is reported, it should be addressed promptly and professionally. As of February 18, 2026, I have received no follow-up communication from the restaurant or from Subway regarding this matter. Food safety and customer care should be taken seriously. This experience fell short on both counts.
• SK

  Sean Kelley

  Feb 12, 2026
  1.0
  Do not do any online orders with the Inwood Wv location. You order 2 subs and the bread is rock hard along with half the items you requested were not even on either sub.
• NH

  Nicholas Hill

  Feb 7, 2023
  1.0
  This place should just be closed and save everyone the time and frustration. It is nothing like any other subway. Where to begin... We were pretty consistent customers until the pandemic happened. After that customer service went downhill. We've been there the times lately. The first time was ok, so we went back. Second time the doors were locked. Tonight will be the last time. This time I figured out why the doors were locked. At 630pm long before closing. They said this while I was in the store. They are too busy and too much to do before closing. They were going to have to lock the doors. So they are too busy to sell subs. Others issues Customer service They don't know there own menu Slow They need to be taught what a toasted sub is Higher prices and poor quality
• JJ

  Jeremiah Johnson

  Oct 18, 2018
  3.0
  Great food but there's a few rude employees

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