Crumbl is a gourmet cookie and dessert shop in Beckley, West Virginia, serving fresh, made-from-scratch cookies and desserts each week. Our rotating weekly menu features unique flavors alongside classic favorites, all baked fresh daily using high-quality ingredients. From warm chocolate chip cookies to chilled desserts, every treat is crafted for gifting and sharing with friends and family. Whether you're stopping in for a sweet treat, ordering dessert for delivery, or placing a catering order for an event, Crumbl offers freshly baked cookies and desserts for any occasion.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.