KG
Kevin Gaines
Aug 23, 2026
On August 22, 2026, I'm headed to McDonald's before my 6am shift begins. This McDonald's, I have been going to for years before I go attend work. I pull into the drive-thru and place my order of a #2 sausage & egg muffin, with extra sausage patty, no cheese, and bacon added with medium mocha. As I pull in the drive thru to pay, the new cashier lady is having trouble taking the order. No problem, the more experienced lady comes to help and say the young lady is new. I said no problem. So I begin repeating my order of sausage & egg mcmuffin, extra sausage patty with bacon added, no cheese, and medium hot mocha. Mind you, I am the only car in line. The lady gives me my food, and I proceed to work. When I got to my job, I noticed no sausage and egg mcmuffin with an extra sausage patty. Bacon was added. However, cheese was placed on the sandwich. I don't eat cheese. I called the store and spoke with the manager, Sal. Sal gave me a credit, no problem.
The next morning, August 23, I drive to this same McDonald's. I ask for the manager Sal, but I'm told he is not here. I state that I am the one whose order was messed up upon yesterday morning. Sal says I have a credit. She tells me to pull around. The lady says, hey, "I remember you, I was the one who made your food, and you were lying, I'm going to make your food"!! The lady closed the windows and began to make my food. The lady did not give me a chance to rebuddle what she said. Very dismissive. I noticed the customer complaint line located on the outside window. I called and began to explain to the operator of what was going on and gave the store code number located on drive thru window. The lady comes back with my food and says here!! I explained to the lady that I have been coming to this McDonald's for years before I go to work. I've been coming longer than she has been working at this McDonald's and that I am not lying about about no sandwich. The lady says, "Yes, you are!" I ask the lady for her name, she refused to give me her name. As I'm talking to customer service operator, he asked me, is the lady not giving you her name? I responded, "Yes! Customer service asked me if this is happening in real time? I responded, "Yes!! The lady told me to take the food and go. I informed her that I will not accept this food or her on these terms and told the lady I'm not going anywhere until I was off the phone with customer service operator. The lady says, "Move up, or she will call the police. I politely said, "Call the police, I'm not moving until the customer service, and I are done talking since she refused to give me her name, just in case he needed any more information. He was done taking information from me. I then proceeded to go to work. When I got to work, one of my officers, asked was that me at McDonald's? I said yes, how did you know? He said I was the car behind you. He said I thought it was you but really could not tell being behind me. I have a bald head, so he asked the lady did he have a bald head? The lady stated yes, and I'm sorry for your wait, becuz he was lying about his order!! Defamation of my character entirely. I am not at all concerned about a credit at this point, my main goal is that this lady be reprimanded appropriately because she was completely out of line. I am hoping that management will take this situation as serious as it was and rectify it accordingly. Since the lady wouldn't provide her name for me to give to customer care, I'll provide her description, she was short and appeared to be Hispanic.