After waiting 15 minutes behind the car in front of me I was told to wait in front of the speaker. 5 minutes nothing. 5 minutes more still nothing. No response to my hello’s. I seen that the path out was clear so I left. The parking lot only had two or three cars. Not really busy. I have been a Taco Bell customer since 1972 and never experienced anything like this. In fact it was so much better back then when the menu was simple. I’m local, but am done with this location. I’ll get my Taco Bell when I go to Green Bay.
ZL
Zachary LaCrosse
Aug 6, 2026
I have never had a bad experience with the staff and wait times are usually pretty short, but that shortness often leads to errors in my experience. I have never had my orders come out wrong than I have from this location. Now I want to specify Im referring to order modifications, I have never had missing items or wrong items. But anytime I add or remove something from an item there is a 50% chance i'll get the base item and what makes it worse in my opinion is that they put stickers for what each item is, modifications included.
Just came from here and I ordered a burrito supreme and crunch wrap supreme and didnt realize till I was already eating it that somehow my burrito supreme turned into just Refried beans and a little bit of cheese that I paid $6.49 plus tax just for that bs I am so not happy with this taco bell and I was already in for the rest of the night or there would have been some bitchin
We had 2 orders and there was a lot of food, the team that was there was so nice and accommodating for our wait (Even though our double order was the reason they got behind, sorry!)
Everything in our order was there and correct, great customer service! Thank you!!!
JD
Jamie Davis
Jul 12, 2026
We have tried this location three times now, as we were excited to have an option other than McDonald’s and Subway for those grab ‘n go kind of nights there in town, and really wanted to give it a chance. The first time, the service was great. They were timely, professional and even though the ingredients were a little light, overall it was good and fresh. We did a mobile order ahead of going to the store this time, all employees were lying/sitting outside of the store on the sidewalk, with all exterior lights cut off when we arrived. The girl walked in alone to greet us at the box and the guys remained on the ground outside. The second time we were here it also appeared that she was working by herself and our mobile order was incorrect/missing items that time as well. After four minutes she came back to the window to state they were out of an item to make two of the items we had ordered, asked us about substitutions and reset the drive-thru timers by restarting the entire unit. At some point the two guys came in, where we observed one watching TikTok videos with his phone propped up on the food station while helping with the order, it could be observed because of the angle of the rearview mirror from the passenger seat and where he was standing. At this time more vehicles had pulled in behind us. It took over ten minutes for us to get the bag, which we checked and they had substituted a third item, without telling us and did not put the receipt in the bag, as I intended on doing the survey. I went in and while the girl wasn’t outright rude, there also wasn’t a lot of interest in the engagement. At this point, driving 20 minutes to Manitowoc and waiting 20 minutes for the food would ensure better service. And that’s saying a lot. It’s a small town, without a lot of options, we would love to see this location be the better option.