Papa Johns Pizza

Reviews

• AF

  Alexis Fredericks

  May 11, 2026
  2.0
  We were ordering pizza for our game night and due to the time of night, one of our friends called the store and asked about if they were still doing delivery. It was around 10:50 pm so we figured to call and ask due to it being Mother’s Day. The lady on the phone was rude, but answering our questions. When it came to the delivery address, the address wasn’t popping up properly and the person on the phone was getting annoyed. We kept apologizing about the issue and didn’t know how to help. We then said we would just place the order online to make it easier and the lady just hung up on us rudely. We then placed the order on the Papa John’s website, we had to type in the address twice- making sure that we got it correct. Since we were doing cash it has us create a profile. Somehow between that and placing the order- the system goofed up and put in the wrong address. Probably because in the past they have sent food to work, but it didn’t notify us of any changes to the delivery. We didn’t realize the issue until the driver called our friend and they said that the business was closed that the address showed him to deliver and asked what happened. The driver was sweet and understanding- even driving to the correct location that was only 7 -10 minute drive. Then we got a call from the store. It was the same lady that we spoke with earlier and she was not thrilled. We explained what happened and apologizing for the issue as we thought we had the address correct, but must have changed when we created the profile. The lady then started yelling at our friend. Making her cry and her apologizing more- for the situation as it was just a glitch in the system. The lady stated that it sent the driver to someplace in Howards Grove, but it was actually closer towards the Kohler and Sheboygan Falls in the strip mall by the highway. Then she said and I quote “I hope you realize that inconvenience that you caused to my driver and to my store” before hanging up on the call. The driver then called 1 minute later saying that he was here and we tipped him for being nice and understanding. The order itself was only $35, but gave him $60 for the inconvenience. He mentioned that today was a rough day for the store before he left. Still- that doesn’t excuse that way on how that lady spoke to my friend over the phone for one simple computer issue with the addresses. The food was still good, but ruined our game night. This has been an awful experience for us. The driver deserves a raise despite the issue and kept being nice and professional.
• JZ

  Jean Zimmermann

  Mar 21, 2026
  1.0
  Went to papa John's in Sheboygan Wisconsin was rude when taking my order pizza was sloppily put together and cold ordered Philly cheese steak the meat was not steak it was the worse pizza I have ever ate I would not recommend this location!!!
• PB

  Patrick Burke

  Mar 10, 2026
  3.0
  Normally I dont have issues here. I actually prefer their pizza vs other places. Tonight I placed an order via DoorDash. I couldnt do a special request in the app. So I then called the store asking for extra peppers. I said thank you, and she hung up without acknowledging. She seemed irritated.
• FC

  Fabian Carrillo

  Mar 2, 2026
  2.0
  Now why yall starting this BS this crust pizza like Dominos , they getting bad reviews all over now yall want this too 🤦‍♂️ sticing ti homemade.
• BG

  Brianna Gustafson

  Feb 22, 2026
  1.0
  i’m the first to admit mistakes happen, let’s figure out how to fix them. gave them a chance, but awful customer service from the manager.

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