I placed an order at 6:41 PM with a pick up window of 6:51-7:01 PM. arrived at 6:59 PM to lobby of 12 people waiting. I did not get my food until 8:12 PM, 1 hour and 10 minutes after I had arrived. There was one employee in the back, Brennan Schiser. After 10 minutes of standing around with no acknowledgment from the one employee in the back, one customer walked behind the counter and opened up the warmer to look at which orders were ready. Brennan yelled at her and had her step out from behind the counter, but did not pass out any of the food from the warmer. He said he would be out shortly. He never came out. A driver showed up and tried to pass out food, but Brennan had lost some of the receipts. The driver tried to learn how to cancel orders because he was not trained on the register. Brennan was the only one who knew how to cancel orders, but refused to come out from the back. Customers tried to explain that if he canceled their order for them, he would not have to make it and would not feel so busy but he refused. Sometimes he would walk past the customers to grab boxes, but would completely ignore all of them. The phone ran continuously and no one ever answered it. Eventually, a manager showed up and passed out food that had been in the warmer for at least 30 minutes while we all stood around. I stood inside Pizza Hut for one hour and 10 minutes before I got my food. My food was prepared an hour and a half after my order was placed. This location is under renovation so you can’t sit and wait. Just stand in a crowded lobby. Also, the employees never washed their hands. They were touching all surfaces, doors, shelves, boxes, and food without ever washing hands.