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McDonald's

3.6
(1,456 reviews)

Business Details

10551 120th Ave, Pleasant Prairie, WI
53158, United States
(262) 857-9634
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10551 120th Ave, Pleasant Prairie, WI
53158, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 10551 120th Ave in Pleasant Prairie, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,456 reviews
5 stars
566
4 stars
337
3 stars
239
2 stars
84
1 star
230
  • AN
    Ashley Nichole
    3 days ago
    1.0
    I went into the establishment on Sunday, August 30 with my husband and my three children. I placed my order online through the mobile app. I placed one order and as I was waiting 25 minutes I had forgotten two items so I placed a second order after placing the first order 25 minutes previous the restaurant was busy, but I received my second order Five minutes after I placed it, but the first order was still 30 minutes since I placed the order before I received it. The staff was extremely rude specifically A crew member by the name of Jocelyn and another Man who would not identify what his role in the business was, but he took it upon himself to handle my complaint when the manager served me all raw fries to feed my children as a manager in food I know how important food safety is and serving customers undercooked food can be a health hazard! The employees had the nerve to bump all the orders off their screen for the lobby customers, and only focus on the drive-through when I brought it to their attention that I had been waiting over 30 minutes for my original order and I had my second order in my hand, they began arguing with me, and Jocelyn went and told the manager who was working fry corner. is who they told me the manager is, but I was told there was two managers, and then they wouldn’t give me the woman manager’s name and she’s the one that served me raw fries after Jocelyn went over to her and told her I was going to make a complaint . I finally received the fries, made accurately my original order by the way was thrown on the counter by Jocelyn, and when I asked for a tray, she ignored me and walked away when I looked in the bag, as when I saw all the grease logged fries that were pulled out of the fryer way too early and thrown in my bag because Jocelyn had informed her manager, I was going to make a complaint now my sandwiches my chicken nuggets and my burgers were all at the table waiting on the fresh fries it took an additional 15 minutes for the fresh fries so I asked for my other food to be remade and as a manager myself, I would’ve offered to remake the entire order instead of fighting with the customers. The manager finally presented herself to me and on camera her crewmember started laughing and making faces and antagonizing me and I asked her what she was going to do about that she asked him to leave and he refused to. He then took it upon himself to call the police on me after the manager assisted me with getting my food when the police arrived my children had already finished eating their food, and my husband sat outside in the car because the staff was so hostile and aggressive with us. I was never asked to leave this business at all. I was never offered a refund, and I was never offered to remake. I had to demand that my food be made to the proper food standards in order to feed it to my children. As my children are finishing their food, the employee who is being hostile and aggressive, that Hispanic gentleman who called me a racist because I couldn’t remember his name, even though he only told it to me The one that the manager told to leave when he was making faces at me and he refused to took it upon himself to call the police on my family not to mention as the police were walking me and my family out I mentioned to the police that the doorway was soaked in water and that my children had fallen on their way in and now they were falling on their way out. when the police were there the manager hid in the office she wouldn’t come To the lobby to speak with the police I told the Police the actual manager never asked me to leave nor did the hostile employee. They called the police on me. I asked if the manager called and the police officer said he didn’t know who called. I’m going to assume it was the man that called me a racist because I messed up his name since he only provided it to me once and because I called him the wrong name he said I’m a racist. I plan on calling in a complaint!!!! this is how disabled people and children with autism are treated in a business how despicable!!!
  • JN
    Justin Naeve
    3 days ago
    1.0
    Just walked out of this establishment with no food or refund after an hour of getting the wrong order time and time again I asked for the manager during this hour long fiasco and I didn’t get to talk to Her because none of the employees would get her when I requested to talk to a manager There was a hostile employee that was acting like it was our fault that they gave us four different wrong orders
  • DM
    Digital Mangos
    Aug 21, 2026
    1.0
    Slower than molasses. Too long of a wait to even order at drive through. If you're that backed up at least say, I'll be with you in a minute. Especially when there are not many cars in line.
  • MT
    M T
    Aug 21, 2026
    1.0
    This place is the absolute worse McDonalds in the entire country and it's too bad that the management team of this store does not care to change even after people have complaint many times. That should tell you a lot about the style of management. I live near this restaurant and 3 out of 5 times that I order from ere there is something missing from my order where I have to drive back to get it. The people don't even apologize for being wrong. I've complaint about this and obviously nothing has changed. This location has the potential to be a great location given all the stores near it and being near a rest stop area, but instead they continue to be one of the worse. Do yourself a favor and save yourself from headaches. It is unfortunate that the management team of this restaurant has driven this location straight to the ground.
  • TC
    Tom Cox
    Jul 31, 2026
    3.0
    Noticeably slower these days. I would avoid during busy times as its a snail pace through the drive through. Went yesterday for a quick soda and meal for the kids and left after waiting in a long line and not moving 1 car in 5 minutes. The only reason I would go to McDonalds is because it is supposed to be fast. Im not paying the high prices for lower grade food quality and a longer wait than a culvers or custard stand. Prices are about the same these days anyway. In wrap up I will stop going all together and choose healthier food and better service. Duh

Frequently Asked Questions About McDonald's

What are the main operating hours of McDonald's in Pleasant Prairie?

McDonald's in Pleasant Prairie is open 24 hours a day, 7 days a week.

During what hours is the delivery service available?

Delivery is available daily from 5:00 AM to 10:00 PM.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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