Mason Street Grill

Reviews

• DM

  Danni Moats

  5 days ago
  2.0
  I am deeply disappointed. The food looked beautiful in All the pictures & did not live up to expectations. I opened the menu and got sticker shock. 70 dollars for a steak? Ridiculous. The hush puppies were dry, the fried clams tasted like they were poured into the grease directly from a bag. Carrot cake must have been left out on the counter because the frosting did not help it go down . I had buyers remorse and wish I could take it back!
• MF

  Macy Farnsworth

  Jul 7, 2026
  5.0
  My boyfriend and I came for dinner for a date night and wow we just had an amazing time. Our server was Cristina and she is just amazing. She was very helpful when it came to the menu on what to order for food and drinks. I have been here a few times for only drinks but this was my first time having dinner. The food was amazing and the drinks were top tier and they were all suggestions by Cristina. She made the experience just perfect! Will definitely be coming back:)
• CB

  C B

  Jul 5, 2026
  5.0
  We sat at the Chef’s counter and the server, while she was very good, seemed spread too thin. It wasn’t her fault that she had to cover a busy dinning room and the chef’s counter too. We also saw her doing some take away orders. The steaks we ordered were excellent. The bourbon peppercorn sauce was the perfect accompaniment for our steaks. There is a nice wine list (somewhat expensive) but there are some jewels, if you for them. So if you’re in Milwaukee we highly recommend the Mason St Grill in the Pfister Hotel.
• SW

  Sarah W

  Jun 26, 2026
  4.0
  I'm torn writing this review because our experience here was half good/half not so good. Ours was a to-go order, as we were staying at a local hotel. Food was ready on time, but when we got back to our hotel room, we noticed that the steak we ordered was VERY RARE. (We ordered medium-rare, so we expected some pink, but this was RARE.) We also noticed that they only provided us with plastic cutlery which made cutting into the steak IMPOSSIBLE--not just because the knife was plastic, but because this almost raw steak was SO rubbery. We honestly needed a saw to cut through it. We did call to inform them of the temp issue, and they asked us to come back and they would "fix it". Knew right away this was not going to end well, but went back anyways out of sheer hope. Had to sit and wait for a really long time (while the other food we ordered sat getting cold) and they brought it back out to us. Got back to our hotel room again and it was very clear they did nothing to correct the issue. Same temp, same rare inside. Same rubbery consistency. The ONLY saving grace here was the service provided to us and the ribs. The hostess was very kind, accommodating, and even took the steak off our final bill. And the ribs we ordered were absolutely delicious. (Thankfully, we ordered the full rack, since the steak was inedible.) Would go back for the ribs and side dishes, but stay away from ordering a steak here!
• MS

  Morgan Smith

  Jun 20, 2026
  1.0
  Our experience was unacceptable from start to finish. The evening began when a server shattered a water glass over our table, covering both me and my toddler with water and broken glass. While accidents happen, the response afterward set the tone for the rest of the night. After the incident, our waitress disappeared for an extended period, and there was little effort made to ensure my child was okay or to meaningfully address what had happened. We ordered a ribeye priced at approximately $70, and it arrived cooked incorrectly. When we politely requested that it be corrected, the replacement was equally disappointing. The steak appeared pale, had clearly not been rested, and was one of the poorest-quality ribeyes we have ever been served. The situation escalated when my husband attempted to discuss the issues with management. While he admittedly raised his voice out of frustration, he directed his comments toward the poor handling of the situation and the quality of the food—not at the manager personally. He even asked our waitress to relay an apology for raising his voice. Instead of receiving an apology or a constructive conversation, the restaurant sent out the sous chef, who immediately became confrontational. He told us they were “a grill, not a steakhouse,” yelled at my husband, accused him of making the pregnant manager cry, and even attempted to justify the server dropping broken glass and water on our toddler because she had been having a bad night. At that point, we decided to leave. Before departing, I went inside hoping to de-escalate the situation and speak calmly with management. What I observed was staff openly discussing and defending the incident. When they noticed me, multiple employees immediately retreated to the kitchen and no one would acknowledge or speak with me. Everyone makes mistakes. Glasses get dropped. Orders get cooked incorrectly. What matters is how a restaurant responds when something goes wrong. The complete lack of accountability, professionalism, and concern for a family with a young child turned what could have been a recoverable mistake into one of the worst restaurant experiences we’ve ever had.