Portillo's Madison, Wisconsin - West Towne

Reviews

• ZD

  Zachary Dachman

  May 7, 2026
  1.0
  The guy taking my order tried to dissuade me out of buying food by repeatedly saying theirs gonna be a 10 minute wait.... ordered a large fry and they were cold and the box wasn't even full..... what is wrong with you guys .... paid 18$ for cold fries and terrible service. On top of that when the person takes your order says "will that be it?" Right off the rip it seems like they genuinely dont want you ordering anything. Its unreal you guys can't do things properly. At least you got the sandwich right .... but still be more pleasant you guys have it easy compared to welders. *smdh
• TB

  Ta-Tanisha Brown

  May 3, 2026
  5.0
  Excellent customer service nice and we had a pleasant cashier young lady name Taira A. Helped our senior dad n aunt with the menu n encouraged us to try a new beef even made sure after our order came that everything was correct !! Seniors loved her for taking the extra time with them Good job on a awesome Friday day crew!!!
• DS

  Dawn Shawcross

  May 1, 2026
  5.0
  We got it to go. It took time but hot and fresh when we got it.. if you like peppers add double. Make sure they get sandwich dipped or Xtra gravy. Best crinkle cutbfries ever. Malts and shakes were amazing
• TS

  Tom Seaworth

  Apr 26, 2026
  2.0
  Cheese cup half full. No forks available. All garbages over flowing, had to point out a spill to the staff that had been there for a minimum of twenty minutes every table had garbage on it. Just a completely dirty restaurant on 4/26 @aprox 3:30 pm
• CH

  Cameron Heinzen

  Apr 26, 2026
  1.0
  Absolutely insane how long it takes to get food. It should not take over a half hour to get through a drive through. Workers had to check back 3 times to confirm what my order was, which was not complicated at all. Number 3 with a lemonade. At least 4 cars left the line behind me, unfortunately I had already paid. It would've been faster to go to the grocery store and make my own food at home. Save your time (and money) and go literally anywhere else.