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McDonald's

3.3
(1,803 reviews)

Business Details

4502 E Washington Ave, Madison, WI
53704, United States
(608) 249-4500
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4502 E Washington Ave, Madison, WI
53704, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 4502 E Washington Ave in Madison, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,803 reviews
5 stars
566
4 stars
369
3 stars
311
2 stars
167
1 star
390
  • JJ
    J Carroll Jr
    4 days ago
    1.0
    DISGUSTING - McRib had no flavor/virtually inedible. Employee said it was in the freezer for a year. Fries were stale. Men's room was not usable. Worst experience I ever had. I was very polite, the employee said don't bother coming back. No refund or other food was offered.
  • DT
    Darius Theus
    Oct 20, 2026
    1.0
    Let me make sure I understand this correctly. I visited your McDonald’s location, experienced poor customer service, and respectfully expressed my concerns directly to the manager. I explained how I felt the situation should have been handled, hoping to resolve the issue professionally. Instead of addressing my concerns appropriately, the manager became rude, dismissive, and disrespectful toward me. Although he maintained a calm demeanor, his attitude and manner of communication were unacceptable. I remained polite throughout the interaction and simply asked for his name so I could document my experience in an honest review and hopefully bring these recurring concerns to the attention of the owners, directors, or appropriate corporate leadership. Now, I have been denied service following my honest review, in which I also acknowledged the manager’s behavior and provided feedback about my experience. This raises serious concerns about how customer complaints are handled at this location and whether customers are being treated differently for exercising their right to share honest feedback. Customers should not have to fear retaliation for expressing legitimate concerns about their experiences. Constructive criticism should be an opportunity for management to improve service, not a reason to escalate a situation or deny a customer service. I have experienced concerning behavior at this location on multiple occasions, and I believe this ongoing pattern warrants immediate attention. I am requesting that the appropriate ownership, franchise leadership, or corporate representatives review this incident, investigate the circumstances surrounding the denial of service, and address the management and customer-service concerns at this location. This situation reflects poorly on the business and risks damaging customer trust and the reputation of the McDonald’s brand. I would appreciate a formal response explaining why I was denied service and what steps will be taken to ensure that customer concerns are handled professionally and fairly moving forward. I am asking for accountability, professionalism, and a resolution—not special treatment. This is an updated review after I revisited this location on 10/20/2026 at 8:43 AM
  • DT
    Darius Theus
    Oct 15, 2026
    1.0
    Extremely Disappointing Customer Service – Poor Management and Lack of Hospitality I visit this McDonald’s location every so often, and I have always made an effort to be friendly and respectful toward the employees. Having worked in hospitality leadership myself, I understand firsthand how demanding the service industry can be. I also understand the importance of treating guests with kindness, professionalism, and respect. A few weeks ago, I visited this location and decided to sit inside while waiting for my bus. I politely asked for a cup of water, only to be told by the manager that they were out of water cups and that I would have to purchase a soda cup instead. Although I found this unusual, I went ahead and purchased the cup. I couldn’t understand why a simple accommodation couldn’t have been made, such as providing the smallest available cup. Fast-forward to today, and I experienced the exact same situation! Once again, I was waiting for my bus and politely requested a cup of water. Once again, I was told they were out of water cups and that I would have to purchase a soda cup. At this point, I was genuinely shocked and frustrated. McDonald’s is one of the largest fast-food chains in the world, and I find it difficult to understand how the same location could repeatedly be out of something as basic as water cups weeks apart. I explained to the manager that this had happened during my previous visit and asked whether there was any way he could accommodate such a simple request. His response was simply no. No alternative, no effort to resolve the situation, and absolutely no consideration for the guest experience. As someone with a background in hospitality management, this is extremely disappointing. I have always believed that great hospitality is about more than simply taking orders and collecting payments. It’s about making people feel welcomed, valued, and appreciated. If I were behind that register, I would have made every reasonable effort to find a solution rather than dismissing a guest over something as simple as a cup of water. Unfortunately, this experience reflects a much larger issue I’ve noticed at this particular location. The attitudes of some employees and management are consistently unpleasant, unwelcoming, and unprofessional. There seems to be very little emphasis on customer satisfaction, problem-solving, or going above and beyond for guests. Good customer service doesn’t always require grand gestures. Sometimes it’s the smallest acts of kindness and accommodation that make the biggest difference. This location desperately needs stronger leadership, better customer service training, and a renewed understanding of what hospitality actually means. I rarely feel compelled to leave such a negative review, but after experiencing the same unnecessary inconvenience twice, along with the dismissive attitude from management, I felt it was important to share my experience. I would not recommend this location to anyone who values friendly service, professionalism, or basic customer care. Extremely disappointing! I was also denied service after trying to purchase food after getting off work and waiting for my bus home I was never rude or nasty towards the staff I only asked the manager for his name don’t visit this location the staff is very bad
  • BC
    Bryan C
    Oct 12, 2026
    2.0
    It’s an okay McDonald’s Employees are not very friendly. Restrooms are locked and not open to the public. Seating area not that clean. Will not visit again.
  • CM
    Callum Mutch
    Oct 7, 2026
    1.0
    went in the bathroom, and there was sh*t in the sink spread around i really wish i took a picture now, another time they wouldnt remake an order they messed up cuz they said i need to tell them right away, 0 stars

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours, 7 days a week, including for delivery and drive-through services.

What services does this McDonald's offer for ordering food?

They offer curbside pickup, delivery including same day and no-contact options, mobile ordering, and drive-thru services.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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