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McDonald's

3.2
(1,838 reviews)

Business Details

1102 Regent St, Madison, WI
53715, United States
(608) 257-1102
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1102 Regent St, Madison, WI
53715, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1102 Regent St in Madison, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,838 reviews
5 stars
520
4 stars
356
3 stars
328
2 stars
156
1 star
478
  • DB
    Dennis Bonke
    Jul 2, 2026
    1.0
    DO NOT GET HUNGRY AT NIGHT BY THIS STORE! The drive-thru person at 2:00 in the morning made me wait 5 minutes then couldn't understand the difference between the word Sprite and fries. And when I tried to clarify it with him, he called me stupid! This is going to be a phone call to corporate in the morning on this entire store and overnight crew. Congratulations, you blew it! I really want to give zero stars, but Google won't let me.
  • EM
    Evelynn Michaud-Spangler
    Jun 29, 2026
    1.0
    This place is severely understaffed, and the place suffers because of it. I go to this McDonald's frequently and it is a disappointing experience each time, but it's unfortunately the closest one to me so I keep going back in the hopes things improve. There were maybe 3 people working here when I visited yesterday, Sunday, at 7pm. I spent over 15 minutes waiting for my order with a long line of people also waiting. I've worked at McDonald's and 7pm on a Sunday is a dinner rush which is always the busiest time of the week. And yet, I didn't see any hiring signs nor have I seen any applications forms; typically at fast-food places like McDonald's this is common. I don't understand how McDonald's could have a staffing shortage during the summer on a weekend when there are plenty of high schoolers who could definitely use a job. It's confusing too because I don't see this same staffing issue at places like Culver's in Madison. This places needs to hire more people. Because it's so understaffed, the place is completely filthy as there are not enough employees to clean the lobby. I have seen live mice in the building. They had mouse traps in the entryways. Tables had garbage and food on them. Floors are sticky with soda. Drink dispenser area was covered with ketchup, spilled soda, and more garbage. The hot water tank has some issue because the sink in the women's bathroom was boiling hot, it literally hurt to wash my hands it was so painful. If the water is too hot for people to wash their hands, then they won't, which includes employees! This is inexcusable and does not follow McDonald's policies for cleaning and hygiene. Again, I know the policies because I've had to follow them before. This is a health hazard and this place should be reported to the health department. Additionally, because the place is so understaffed, employees are often overworked, stressed, and short-tempered (understandably) as customers grow impatient waiting for their food. It creates a vicious feedback loop. The police literally showed up at the restaurant to address rising tensions between a customer and an employee as we were leaving. There is also no one at the front counter available to take orders immediately or give customer's their food in timely manner. Customers are left to stand and wait several minutes at the counter while employees fill orders or hand food at the drive through because there are simply not enough employees. I constantly hear the beeping of the fryers and other machines going off because the few staff available are running all around between front drive through window, back drive through window, front counter, drink station, fryers, burger station, assembling orders, AND cleaning the lobby. During the daytime there should be a minimum of 6-7, maybe even 8 people working at the same time. I'm begging this place to do better. Something needs to change. I've filled out the surveys before and nothing seems to ever change.
  • GG
    Gracie
    Jun 28, 2026
    1.0
    Worst McDonald’s in the world. Trust that something will go wrong with your order and that it will take forever to be solved.
  • BW
    Brock Wilde
    Jun 27, 2026
    1.0
    Messed up our order and then ignored us when we tried to ask to fix it. They avoided the order station did not care about us at all. It was a simple order. Finally one lady took my bag with the receipt and threw it away. She didn’t care at all about our order. We left without getting our full order. Awful service.
  • EM
    Emily Medina
    Jun 11, 2026
    1.0
    This is the worst McDonald’s I have ever been to. The food was disgusting and made incorrectly. The staff was rude and blunt. The member taking orders didn’t give me a straw rolled her eyes at me when asking to input my rewards code which she did not ask for. Did not greet me. Did not hand me a receipt. The steak bagel I ordered was all fat and disgusting. I wouldn’t recommend this place to anyone.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1102 Regent St, Madison?

McDonald's at 1102 Regent St, Madison is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer drive-thru service and when is it available?

Yes, this McDonald's has a drive-thru that is open 24/7 every day of the week.

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