Der Rathskeller is a must when in Madison, Wis. Its German beer hall décor brings a cozy vibe to studying, dining, gathering or enjoying the live entertainment that happens often in this iconic Madison destination. And the food! An in-house chef creates delicious options for every dietary need, elevating the seemingly simplest of dishes into amazing culinary experiences, including the perfectly seasoned tater tots that pair perfectly with the in-house made sweet yet savory Rath sauce.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.