Chipotle Mexican Grill

Reviews

• GB

  GK BROILER

  May 7, 2026
  4.0
  No real complaints...I just always feel rushed when im ordering. I love the chips and queso. I'd like a way to track nutritional values of food.
• MI

  M Ida

  Apr 25, 2026
  2.0
  Super frustrated with the chipolte on east wash. They said they were out of sour cream. I was disappointed, but then I get to the end of the line and they were literally pouring fresh sour cream into a container. I looked at the lady and said, you have sour cream right there. She then said, sorry that is only for the take out orders. I said, you’re kidding right? She said, no I’m sorry. That is absolutely ridiculous. I was craving chipotle and now I am having to drive to the grocery store for sour cream that should have been included in my meal. I will not be back any time soon!
• KT

  Katie Theobald

  Apr 11, 2026
  1.0
  The rice was WAY undercooked. It was crunchy. And the queso was so thick and un edible. It was just bad all around. I’ve never experienced this with any other chipotle.
• ME

  Miguel Espinoza

  Apr 10, 2026
  1.0
  They declined my request for a large cheese quesadilla at the counter, stating that it is available for online orders only. They also mentioned that it was busy, although I was the only customer waiting to place an order. As a customer, I believe there should be better flexibility in serving in-person requests. I hope management reviews this policy and considers making improvements to better accommodate customers.
• DK

  Demi King

  Mar 14, 2026
  1.0
  Stopped at this location yesterday evening to grab a burrito before our movie. First they didn’t have steak, so asked for the El Pastor Chicken which they were also out of. Was told it would be atleast a 30 mins wait for both. Didn’t see anyone in the back even prepping food or making more meat. Went with chicken because aside from sofritas, that was the only option. They then proceeded to give very skimpy toppings and when I asked for additional, I was thrown attitude. The inconsistent small portions is crazy for $30+ for burrotis. This is the second time I have had this experience with THIS location. I am usually not on the east side of Madison so for this to be the only Chipotle location over there and to have this experience BOTH times I have gone to this location, SUCKKS! I’ll stay away as their team clearly doesn’t have a good grip on inventory management.