7 Brew Coffee

Reviews

• NK

  Natalie K

  Sep 27, 2026
  1.0
  I went to 7 Brew last night and ordered two drinks: a Cherry Cobbler and a Blackberry Cobbler Smoothie. When I got home, I realized that both drinks were completely different from what I had ordered. I tried calling the location but was told that customer service is only available from 9–5. I have a toddler who needed to get to bed, so I wasn’t able to come back that night and wait another 20 minutes to have the drinks remade. It was also dark outside when I picked up the drinks, so I didn’t notice that the colors were different until I got home. I understand that the location has lights, but I was not sitting there inspecting the drinks under the lights before leaving. The shift lead specifically told me that because they have lights, I should have noticed that the drinks were incorrect and come back immediately. I found that response very frustrating. Since I had paid for drinks I didn’t receive, I decided to stop by today to get the correct drinks. I explained the situation to the employee taking orders. She was able to pull up my order, and after I explained what I had received and that the colors were completely different from what I had ordered, she understood what I was talking about and got the shift lead involved. I was told that the manager was busy, which is why I was speaking with the shift lead instead. I also want to mention that instead of being asked to pull into a parking spot so the situation could be discussed without holding up the line, I had to remain in the drive-thru line. Once the conversation was over, I then had to wait in the line even longer just to be able to leave. This made an already frustrating situation even more inconvenient. I don’t want to name anyone because I don’t think one interaction should define an individual employee or the entire location. Unfortunately, though, the way this situation was handled was extremely disappointing. The shift lead told me that it was my fault for not noticing the drinks were wrong immediately and coming back that night. I explained that I had actually held onto the incorrect drinks and was willing to bring them back, especially because I have worked in customer service before and understood that the business might need the incorrect drinks returned. Even after explaining this, I was still told that it was my fault and that nothing could be done to correct the order. I also think it is unreasonable to expect customers to return immediately when an order is incorrect. People have jobs, children, appointments, and other responsibilities. Not everyone has the time or ability to turn around and come back to a business right after leaving, especially when they have already waited in line and have somewhere to be. In my case, I had a toddler who needed to go to bed, and I shouldn’t have to choose between taking care of my child and getting the drinks I had already paid for. What was especially frustrating was that I had the incorrect drinks with me and was willing to bring them back, I had my original order, and I was simply asking for the two drinks I had paid for. Instead, I was repeatedly told that it was my fault for not noticing the mistake immediately. At that point, I felt like I was essentially being treated as though I was lying about what happened. I completely understand that mistakes happen. I wasn’t expecting anything unreasonable—I simply wanted the Cherry Cobbler and Blackberry Cobbler I had paid for. What made this experience so upsetting was not the original mistake, but how it was handled afterward. A simple apology and replacement drinks would have resolved the entire situation. I hope management can use this as an opportunity to review how situations like this are handled. Customers shouldn’t be blamed for an incorrect order simply because they weren’t able to return immediately after discovering the mistake. People have lives and responsibilities outside of the drive-thru, and there should be a reasonable way to correct an order when a customer discovers the mistake after leaving.
• MM

  Maya

  Sep 23, 2026
  3.0
  The way the coffee is made and the many options of flavors (especially sugar free) is the only thing that will keep this business alive. The kids running the business is what’s going to kill it. Sitting and staring at 6 kids talking while there are 3 cars waiting in line for an order is ridiculous. There’s zero urgency and a lack of care for basic customer service. The kids mix up the drinks and don’t label them. They make dirty faces when they don’t get a tip for poor service. I truly don’t think the kids working there grasp what running a quick drive through business is. Where are the adults..
• LR

  Lisa Ruddock

  Sep 22, 2026
  5.0
  Yesterday was my first visit to 7 Brew and I ordered my favorite drink of the season- a pumpkin spice latte. It was the best I have tasted anywhere, other than a home-made one! I ordered the medium and it was good-sized. The level of sweetness was just right. When I arrived, the drive-thru was not busy, so I had my order in just a few minutes. The workers were very polite and helpful when I informed them it was my first visit. The only drawback was it was very noisy because there was some kind of construction going on very close-by. I highly recommend 7 Brew!
• CH

  Cortney Hammer

  Sep 18, 2026
  5.0
  I come here about once a week since they opened, and I've never had bad service — the drinks are consistently good too. I have to push back on the reviews complaining about wait times and blaming employees for it. The workers don't control what people order. If everyone in your lane orders three drinks each, the line moves slower — that's math, not bad service. Popularity swings by the hour here, so sometimes it's a 5 minute wait and sometimes it's 20-30. That's not a service failure, that's demand. Plan for it. As for "terrible service" — I genuinely don't see it. Every interaction I've had has been friendly and fast given what they're working with. People need to separate "this took longer than I wanted" from "this was bad service." They're not the same thing. Great coffee, hardworking crew, worth the occasional wait.
• AM

  Addison McLean

  Sep 12, 2026
  5.0
  So much cheaper and better than starbucks! Service is always great, wait time is almost nonexistent unless they’re really swamped like on the 7th, which is obviously inevitable. Servers are always kind and friendly. Overall every time I’ve had a very positive experience and interaction. You surprisingly move through the line very fast and even when receiving your order you’re met with kindness! I also haven’t seen any other place wipe down the cups infront of you which I also surprisingly really appreciate. You never think about how nice those little things are until you don’t have sticky coffee all in your cup holder!! They also always have the best music on, I don’t think there’s a single time i’ve sat in the drive through without jamming out to the music provided😭😭!!