Panera Bread

Reviews

• AJ

  Alicia J

  3 days ago
  1.0
  ABSOLUTELY HORRIBLE CUSTOMER SERVICE . Ive came to this location 3 times the past year and all times have been horrible . Lots of teenagers working here and are very rude . I will not be returning
• HA

  Heather Willis Allen

  May 13, 2026
  2.0
  Visited at 7:55 AM on a Saturday morning and waited alone at the front counter for someone to come out and help me for over 10 minutes. Three toasted bagels w/ cream cheese took 30 minutes to prepare and refused to put the cream cheese on the bagels. For $18 and change this was pretty disappointing.
• TO

  Tracy Olson

  May 9, 2026
  2.0
  We ordered at the kiosk on a Saturday at 1:30 pm We waited awhile for the food. Soup was room temperature. Didn't know water was self serve, so had to ask why it wasn't with the order. They were busy with families and with softball game players. More workers perhaps if you can find people to hire.
• AK

  Amanda Kivenas

  May 8, 2026
  1.0
  Terrible service. Waited over an hour for food and was not told in advance that they were very behind. They have a board on the wall that shows the order status but was told it's different than what the staff uses to prioritize orders so what is the point?? Tons of angry customers, and no one came out to ease their situation or explain what was going on.
• RE

  Rebecca Ellis

  May 8, 2026
  1.0
  I keep trying to give this Panera the benefit of the doubt, but I think that I’m done at this point. It seems like they are always out of something. They went three days if not more without lettuce and it seems like they are constantly out of Parmesan. I don’t know who does their ordering, but they sure have dropped the ball a lot and if you’re out and really in need there are plenty of stores very very close to go and grab some and they all sell lettuce and Parmesan. Then there’s the one time we decided to try to dine in and it took us over an hour to get our food, and my sandwich was burnt, and my soup was cold and when I asked for hot soup, they just microwaved it. And why do they mix their salt and pepper? Why don’t they have separate salt and separate pepper? It makes no sense. Then there’s the online ordering, half the time they say they’re out of stuff but if you pull up into their drive-through 9 times out of 10, they have what the website says they’re out of. They are seriously missing out on online orders by stating that they are out of certain sandwiches and salads when they actually have it. They best be careful, Café Zupas is A lot right down the street and they don’t seem to ever run out of lettuce and Parmesan.

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