Arby's

Reviews

• KM

  Karl Mueller

  Jul 22, 2026
  1.0
  I like Arby's as a whole but I dislike the Arby's in Kenosha. My girlfriend and I have stopped going to the Arby's in Kenosha because one time we ordered food online and we had a horrible experience. When we came to pick up the order some of the food my girlfriend ordered was not with the rest of the order. My girlfriend asked about this and was told the food she wanted was not available. My girlfriend asked for a refund and the employees at the Arby's told her she had to go through the Arby's app to get a refund. My girlfriend and I explain we don't have the app. The employees told my girlfriend that they would write her name down so she could get a refund and that a store manager would contact her in a day or two. A week passed and my girlfriend was not contacted at all which caused my girlfriend to call the Kenosha Arby's. When she called about the refund nothing came of it. My girlfriend would have to contact corporate to get the money back. Also, during this whole incident the employees at the Arby's were very rude for no reason. There is no possible way I will be getting food from this particular Arby's.
• MS

  Megan Shaffer

  Jul 10, 2026
  1.0
  There is always such a loooooooooong wait when no one is in drive thru and no one is in the actual restaurant. This happens each time I come here. They make me pull over to the side and no one is even in line
• QQ

  quickdrawbrand

  Jul 7, 2026
  5.0
  Snap crackle pop yo
• HH

  harry

  May 29, 2026
  2.0
  I would love to give this a better review but I need to be honest. I went into this location and the floor was super sticky. Like they spilt soda and just dried it and did not mop. Then order was great they we polite and got my order correct. Next problem the man they had at the fryer. He kept removing his hat and scratching his head. Was scratching his ears and face no gloves and then would grab the fry containers right after touching himself and put food into it. Again the food itself was good the order taker and crew worked well and get it all right. But the rest brings it down. Might try again in the future to see if anything improves.
• JB

  Jackson Bohm

  May 22, 2026
  1.0
  Today (Friday 5/22) I entered this establishment with a simple request like any person that enters any Arby’s restaurant. All I wanted was my food I paid for in a timely manner. After patiently waiting for around 30+ minutes with another individual who ordered around the same time, the excessive wait time prompted me to politely request simply a refund on what I paid so I could leave as I had somewhere to be. The female manager immediately became irritated, erratic, and aggressive… she stated “I’m not giving you a refund and you’ll just have to wait we have online orders to do” ultimately I did receive some food, however it was not my order at all. They then refused to give me my correct order. After being told I could file a “formal complaint” I asked for information to do so (owners information or anything really) but also was refused that information. Needless to say I will never be back to this establishment under any circumstances, but it was a dispicable way to be treated as a customer. I will end with saying however that all the other young workers that were there (who seemed to all be stressed because of the bad management) were trying their best and I have nothing bad whatsoever to say about them. EDIT: never received any refund or any contact whatsoever despite someone responding to my original review. Manager (who should have been fired long ago) seems to still running this place terribly according to other recent reviews… who is the owner of this place 🤔