SS
Shayna Stone
Aug 22, 2026
This is the absolute worst JJ location I’ve ever dealt with. I love their food, and I used to love how fast it was. For the past 2 years or so, they have consistently been getting slower and slower, but because I do love the food I keep giving them another shot. Today I waited almost a full hour for one sandwich. The order was marked as out for delivery 33 minutes before it arrived, which means it took them about 27 minutes to prepare one sandwich. I live NO MORE than a 6-8 minute drive away. I asked the driver to please say something to her manager about the ridiculous wait times, because I didn’t want to take it out on her and not tip her. She told me that they only have 1 driver on the weekends and that they no longer use the branding “freaky fast”. Even if you aren’t marketing as freaky fast, maybe implement an ordering platform that provides real time estimates (like most major POS systems are more than capable of doing) so people can decide whether or not they have 1 hour to wait for their sandwich before they place an order. This is the last time I will ever order from this store. There’s plenty of businesses out there working hard to deliver good customer service for people to throw any more money away at a business who thinks waiting 1hr+ for a single sandwich time and time again is acceptable and that people will keep coming back. On top of the terrible wait times, I would say in the past two years about 50% of my orders have been messed up in some way. Not cut in half, bread left in, no mayo packets, charged for cheese but received none, charged for chips and sent the wrong ones, it’s ALWAYS something. The few times I have called to complain, I just got a teenager with an attitude so I don’t even bother anymore. Save your money and time and order from literally anywhere else.
Ordered food for a 5 person business meeting. The web site was very confusing and poorly designed. Ended up with two sandwiches per person rather than one. Regular thin portions, mostly bread, rather than extra fillings. And huge ridiculous pickles per person rather than chips, desert or sides. I called the store to ask about the order and spoke with the "manager", she was not very helpful, didn't offer any resolution and simply argued that I got what I ordered. Even though I clicked on the picture showing a regular, full sandwich, with a bag of chips and a soda. Terrible on line portal and poor support.
Great food and service
JO
Jacob O'Neill
Aug 1, 2026
This place usually delivers great food, but as of late has explicitly exploited whatever they're able to online about their delivery times and status. Multiple times I've ordered delivery and logged into my account to check the status and it's listed as delivered. All of this is forgivable, but they also sent the wrong sub!
It took less time to have a complete radon mitigation system installed in our house than it did to get this order from Jimmy John's on main street delivered. We ordered online and after 2 phone calls, some less than stellar customer service, and an hour wait, our food finally arrived.